Great British Heating Reviews

Name: Great British Heating
Rating: 4.84

4.8 Rating 83 Reviews

96 %

of reviewers recommend Great British Heating

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0800 131 0275

Email:

info@greatbritishheating.co.uk

Location:

41 St. Thomas's Road, Chorley, England, PR7 1JE
PR7 1JE

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Great British Heating 5 star review on 1st June 2020

Brett Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff really friendly and helpful and the cheapest prices around but the standard of work is second to none”

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Posted 3 years ago

“Excellent service, would highly recommend to anyone. Engineers were very friendly and helpful. Quality of work was excellent and final finish and clearing up was great.”

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Posted 3 years ago

Thank you for your very kind review. We will let the engineers know about your feedback

Posted 3 years ago

“Please think twice before using this company. We were very dissatisfied with the service received. There are to many issues to list here. However one major concern was the flue went up through the roof of the house and the hole in the roof was patched up with a piece of green shed felt. This was deemed acceptable and was only appropriately repaired after numerous fraught phone calls. We were quoted a two day job but in total in took a month before the job was completed. Part of the quote was the boiler would be registered with the manufacturer to secure the 10 year warranty. Even though we were verbally told on three occasions and on one occasion via text message that it had been registered the manufacturer. However the manufacturer told us it had not been registered. We had to register it ourselves. When we informed the company of this we were told by the person we spoke with "this is not a priority." Very poor service indeed. The management have very little regard for customer satisfaction particularly when they have been paid.”

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Posted 3 years ago

We made a lot of mistakes in the way this job was managed and that is our problem. Had we acted at the first request to change the original specification in the best way possible what followed would never have happened for which we are extremely sorry. Our management of jobs has been amended. This means that when an engineer arrives at a job any requests to amend the original job specification will result in a completely new quotation along with a full description and discussion of the implications. The new quote can then be considered by our customers alongside the original quotation. As soon as a decision is made for which installation a customer prefers the installation will commence as soon as possible. Once again we apologise for the inconvenience caused. Kindest regards. Cliff, Andy and Phil (ultimate people responsible for the Great British Heating Brand)

Posted 3 years ago

“Very professional and friendly nothing was to much trouble would recommend this gas company to anyone who wants a really good job and all of the work was done to a very high standard”

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Posted 3 years ago

Thank you for your very kind review.

Posted 3 years ago

“Excellent no problems...”

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Posted 3 years ago

Thank you

Posted 3 years ago

“When it comes to boilers Ross is the boss! From his initial visit to provide a quote through to completing the installation the service was first class. It was Ross' friendly, knowledge confident, can-do attitude and approach along with a competitive quote that made me choose Great British Heating above 7 other providers I'd had quotes from. Focused, efficient and reliable, I highly recommend Ross to do things right!”

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Posted 3 years ago

Ross is one of our excellent installation engineers. He loves what he does . We will let him know about your feedback. thanks for your review it is very much appreciated

Posted 3 years ago

“So happy with my new Worcester Boiler. What a lovely person Simon is and so professional and meticulous to detail with no mess, everything left clean and tidy. Simons workmanship was spot on. My partner who used to be a plumber said he wished his work had been half as neat. I would highly recommend this company and employees. Great price too. Good job from start to finish”

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Posted 3 years ago

We will pass your review on to Simon. Thank you for your very kind review. Glad you liked the price and the service.

Posted 3 years ago

“I’m absolutely over the moon with the service you’ve provided. I explained my circumstances to Julie and she understood and explained my options. As I’ve had no heating for 6 weeks she was able to go the extra mile to get me an appointment sooner rather than later. 8am on the dot Ross and Jordan came to fit my boiler and repaired all the mistakes other companies have made. Good pleasant lads. They cleaned up their work area and disposed all of the rubbish. I’m so grateful and I would definitely recommend to friends and family. Many thanks”

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Posted 3 years ago

When we heard your circumstances we had to help. 6 weeks without heating is toooooooo long. When our guys heard they were more than happy to pitch in and find a solution. Glad everything is now working for you. Thanks for your review.

Posted 3 years ago

“Dave fitted a Hive system for me. Brilliant service. Loved the foot covers for his shoes. Not only a very nice guy but very patient, he explained everything to me and showed me how to really use the Hive system so it will reduce my energy consumption. Great British service from a Great British company.... really happy.”

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Posted 3 years ago

Thanks for your review Dave was delighted to have helped.

Posted 3 years ago

“Excellent service every step was explained thoroughly from very friendly and professional staff. Ross who installed our boiler was very patient with us as he explained the controls fully, he made the install day a breeze, highly recommend this company and Ross. Thanks Again.”

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Posted 3 years ago

Hi Gail. Thank you for your very kind review. Ross was delighted to read it.

Posted 3 years ago

“Excellent job from start to finish Very neat job and boiler works great”

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Posted 3 years ago

Thanks for tasking the time to review our work, very much appreciated

Posted 3 years ago

“Great service from start to finish, kind and considerate engineer.”

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Posted 3 years ago

Thanks for your review we appreciate every one we get.

Posted 3 years ago

“Fantastic service and totally hassle free. From initial contact to completion of installation I was kept informed and updated, and nothing was too much rouble. Really pleased with boiler and the price. The guys were a credit to the company. Would highly recommend”

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Posted 3 years ago

Hi Louise thank you for your fabulous review.

Posted 3 years ago

“Great service all round, highly recommend. Engineers were friendly and carried out work to a high standard.”

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Posted 3 years ago

Hi Pamela, many thanks for your very kind review

Posted 3 years ago

“Boiler installed very quickly to a high standard with all mess tidied up”

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Posted 3 years ago

Hi Paul, thank you for taking the time to provide a review we appreciate every one :)

Posted 3 years ago

“Very efficient and really happy with the work. Also provided advice and was respectful of my home.”

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Posted 3 years ago

Hi Heather. Thanks for using our brand Great Welsh Heating . Kam was delighted with your feedback.

Posted 3 years ago

“Amazing customer service and would recommend this company to anyone looking at getting a new boiler fitted.”

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Posted 3 years ago

Hi Dharmveer thank you for your review

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Georgia, Thank you for your review :)

Posted 3 years ago

“Excellent service, from the beginning to the end. The person who installed my new boiler was amazing !! He explained everything very clearly to me and could not have given better customer service if he tried. I highly recommend Great British Heating If you need to replace a boiler.”

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Posted 3 years ago

Hi Kerry. Thank you for your lovely review. We are just a phone call away :)

Posted 3 years ago

“From the original enquiry right through to the job completion it was the best service I have experienced with a company. 100% would recommend to anybody needing their services”

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Posted 3 years ago

Hi Stuart, thank you for your review it is very much appreciated. We are so pleased the service was at the level that satisfied you

Posted 3 years ago

Great British Heating is rated 4.8 based on 83 reviews