“Although there were a couple of issues with the order, these were very promptly and professionally dealt with by the amazing Sophie. She was always polite and patient even though it did require a little time and effort to sort things out. The bed looks fab now and we are happy customers with a happy and correct bed!”
“Terrible service with Happy Beds. I ordered a king size ottoman. First the delivery was at 10.40 in the evening. I had to get out of bed to let them in. The next day I brought the headboard upstairs, after spending 10 mins removing all the staples and plastic wrapping I realised it was the wrong style. The next day my husband and I brought the bedbase up which is very heavy. When I unpacked it I noticed they sent a double not a king size base. I contacted them to rearrange pick up of wrong bed and delivery of correct bed. We had to take the time to repack headboard and base and carry them downstairs. We had to wait another 5 days before correct bed was delivered and wrong one collected. As we had got rid of our original bed we had to sleep on the floor. I had booked it to arrive on my time off work so had to organise someone to be in for second delivery which was very inconvenient. When I asked if they planned to offer any compensation they said no and sent out 2 awful cheap pillows which I do not need. I honestly felt like cancelling the whole order but we didn't want to carry on sleeping on the floor and wait longer for another bed through a different company. I would not recommend this company at all. For a bed that cost over £600 the service was shocking. Do yourself a favour and shop elsewhere. Happy beds, more like unhappy customer.”
“I had an issue with my order at my end and Happy Beds sorted it out within the hour. Sophie dealt with my problem in a speedy, professional & really helpful way. I would really recommend Happy Beds for such excellent customer service. Thankyou!”
“A fabulous bed, finished off by the lovely finials, great company to deal with, customer service first class, don't hesitate to buy from this customer, the selection of beds is fabulous, and the quality is superb.”
“We actually had a small issue with one part being the wrong size. Easily done, wasn't the end of the world! What really stood out to me was when I went to get the issue sorted (new part sent to us), the customer service I got from Lizzy & Chan was great. They dealt with the issue so fast, I had resigned myself to not knowing anything for a bit, and it was sorted within the hour. And they were so lovely too. Situation could have been much more annoying, but they were great. So chuffed.”
“Good bed arrived in good order except for a couple of parts of the drawer were faulty(manufacturing issue) but no problem to Happy Beds at all, a couple of emails with photographs and replacement parts were with us inside a week. Thanks to Harley for sorting so painlessly.”
“The customer service i recieved from sophie and jack was absolutely perfect.
I had a faulty mattress and they quickly organised for a replacement to be sent to me and to have the faulty mattress taken away. They replied in a very timely manner every time and were friendly.
I now have a nice new mattress and i couldnt be happier!”
“I've bought a bunk bed, two single beds and a small double bed from Happy Beds so I'm a very satisfied customer. Most recently Liv in Customer Service organised replacement parts for a single bed speedily and with straightforward emails and no fuss. Good work”
“Sophie at customer services was so helpful and efficient in getting a part replaced for the bed that had broken off. I felt supported and that she really cared and wanted to sort my problem out. Thanks”
“Initial issue with the delivery as a part was missing. Contacted customer services - Aimee, who was very helpful indeed. She was kind and polite, and worked promptly to get things resolved. The replacement parts are on their way and her service has been excellent. Many thanks.”
“Aimee from the customer service has been very helpful as she has responded promptly to my queries . She has also gave me clear and concise information on the matter which I’d wanted to know. Thank you & I really appreciate it a lot .”
“Sophie and Chantal were super helpful and rectified my issue without any delay.
Big shout out to the team at Happy Beds, thank you for sorting this out.”
“Issue with broken headboard but rectified quickly.
Lizzy was very responsive to my emails, offering a solution to this issue and also advising the delivery company of a safe place as I was worried I would not be home.
Overall the bed-frame is lovely and a good price.”
