“Purchased car insurance via price comparison website, the date of purchase was one month out for a car I have owned for 5 years - car was bought in June but July on the v5 document. Hastings called me on the day my insurance started to tell me I had to pay a £30 amendment fee or if I cancelled they would keep £20 for an arrangement fee - disgusting. Having read other reviews this has happened to others too.”
“Worst experience ever, make sure you saving your quotes somewhere, because they hunting for a small change in your policy details and then asking for money , in my case £560 pounds extra. Would not recommend to anyone.”
“Been with Hastings Essential for 5 years now - always had the best premium. Great service and easy to navigate website. Also, staff always so helpful on the phone.”
“Had accident with 4 vehical. Turns with Hasting if some drives into the back of you. There can claim against your insurance. Best bit hastings don't tell you.”
“Easy to use website . Took me about 10 minutes to purchase my insurance online. Had to cancel my old insurance over the phone now as they did not have this available to do it online. Then they charge me £45 to end the policy as I used a comparison site when taking it out even though I took a new policy out of them straight away. So that was the only downside.”
“Rubbish - Hastings Direct requested a copy of the V5 and then landed me with a bill for £8 additional premium and £30 admin fee for an error in the purchase date of the car (who remembers the exact date 8 years down the line). They'd already charged £20 for setting the policy up and charge £45 for cancelling. So basically the whole business model is about ripping you off for whatever they can. No other company treats new customers like this. Luckily I was only on day 3 of the 14 day cooling off period when I realised so minimised my losses. They also failed to address my complaint within the 4 working days they stated, but did manage to email a demand notice for the £38 fee and a threat to terminate the policy. I suspect the slow reply was to expire the cooling off period. So be aware of their sharp practice”
“Hastings Direct requested a copy of my V5 and then landed me with a bill for £8 additional premium and £30 admin fee for a error in the date I bought the car. Bearing in mind I'd owned it for 8 years, what difference does it make. They already charged £20 for setting the policy up and charge £45 if wanting to cancel. So basically the whole business model is about ripping you off for whatever they can. No other company treats new customers like this. Luckily I was only on day 3 of the 14 day cooling off period when I realised so minimised my losses. They also failed to address my complaint within the 4 working days they stated, but did manage to email a demand notice for the £38 fee and a threat to terminate the policy. I suspect the slow reply was to expire the cooling off period. So be aware of their sharp practice”
“Used them for a year, had a small accident (other driver didn't stop)! Everything seemed ok at first, it was passed to Carpenters for injury claim and to pay for repairs (it was a company vehicle sign written), the physio and Dr appointments were good but nothing ever happened regarding the claim. They had the wrong insurance info for the company, which I told them as I got the details from the police, the claim handler then left and despite being told they had tried to call me (they hadn't) they then wanted details of the accident?!
That was the only email replied to, I never had any replies to my emails and the phone number was constantly engaged. Complete waste of time!”
“I paid for my car insurance after finding a policy through a comparison site.
Now getting countless calls and requests for additional information, which I have given to them 3 times and they are still threatening to revoke my policy and charge me for it!
Way to treat your customers...”
