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Hen Party Superstore Reviews

4.5 Rating 3,491 Reviews
F
Happiness Grade
F

Refund - Difficult

33.33%
Industry Average
Quality of 3 out of 5 items was horrendous. Waited well over a week for a response from the company - they say it should be no more than 48 hours by this point the hen had been and gone! Terrible service and terrible products! Still no further forward with a refund.
posted 3 years ago - Nicola Hannan
I ordered a sash which arrived with a spelling mistake I tried to contact the store many times, but nothing! No refund either. SHOCKING service
posted 3 years ago - Cassandre Avery
I want a refund on my items and my delivery fees.
posted 4 years ago - Jasmine Carter
The items never arrived and even after complaining via email, we never received a refund
posted 4 years ago - Kyra Borg
Paid for next day delivery and the parcel did no arrive next day, emailed a few times regarding this matter about getting a refund and nothing has been actioned poor customer service won’t be using again
posted 5 years ago - Anonymous
Sorry but definitely not worth the money. I purchased the lip balms had to even put on my own labels which were also unreadable. Just very disappointed and would have asked for a refund but times are difficult for everyone at the moment.
posted 5 years ago - Julie Ashworth
Items arrived without the wording on that was shown on order conformation. Emails and messages through Facebook page receives no response. Finally got through. No apology. No offer of refund or reduction. I would not recommend this company. Very disappointed.
posted 5 years ago - Anonymous
I would like a refund as I did not receive the order when I should have.
posted 5 years ago - Alka Droch
Very disappointed!! The order arrived with missing stuff which already have been paid! I sent 2 emails to let you know and ask for refund and I have no answer! Will never order again!
posted 5 years ago - Anonymous
After placing two separate orders, and it stating the standard deliver was 3-5 days (not working days might I add), I received my first order after 6 days and my second order which was placed on 20th February still hasn’t arrived, and was needed for today. I therefore very disappointed as it has spoiled all that I had planned for my friends special day and will be seeking a full refund.
posted 5 years ago - Miss Lisa Johnson