HUGGE Mattress Reviews

4.83 Rating 232 Reviews
B-
Happiness Grade

HUGGE Mattress have a Customer Happiness Grade of B-. Customers love their prices and delivery but are unhappy with their refunds.

A

Price - Excellent

90.00%
Industry Average
Fantastic customer service and as fair as the matress is concerned it's the best I've tried for quality in it's price range. Bought for my daughter but can't wait to buy one for ourselves.
- Anonymous
Awesome mattress, what a quality nights sleep we are having. It’s the best. Service was great, a small issue not of HUGGE’s making sorted quickly and efficiently. Great price and a great experience. I have never written a review before but I just had to this time. Highly highly recommend.
- darren blackbird
Fantastic mattress. I've been suffering with back pain for a number of years and even after just a few weeks of using the HUGGE Mattress there has been a big improvement. Great product at a great price, my only regret is I wish I'd purchased years ago!
- Stewart McDonald
A

Delivery - Fast

95.83%
Industry Average
Delivery was really quick and on time, so no complaints there.
- Sally
There was a problem with our mattresses delivery and it was looking like we weren't going to get a mattress for the day we were supposed to, but as soon as we spoke with one of the team they were straight onto sorting the problem and even went so far as to drive to our home to personally deliver the mattress! You just don't get that kind of service with most places and I would 100% order from them again and recommend to anyone.
- Anonymous
I understand that it’s not HÜGGE directly but the delivery driver did not ring the bell, they just left the parcel in the foyer probably to avoid lugging the beast to our apartment.
- Sam Griffith
F

Refunds - Difficult

33.33%
Industry Average