“HMV again fails rang up on the 10th August to see if item arrived in stock get told came in on Friday the Friday which was the 6th August, NO TXT message to say it had arrived.
On the 9th August asked a new member of staff if order had come in looked in boxes several times looked on computer stated still on order, no disrespect HMV where do you get your staff from this new member looks miserable does not smile customers should not have to see this considering we pay there wages this is a good way to treat customers not even one apology about why I never got a txt when you ring customer service 0333 your on hold 20min then goes dead what's up HMV don't you like complaints”
“Clean shop but most stuff they don't have in paid a visit recently and on two occasions sick to death of having a £100 gift card win by entering receipt details and telling them about your experience I say HMV why don't you ask if people want the card instead of stapling it to receipt and expecting people to do it petty it may seem but annoying”
“Order Confirmation
Hello Adrian,
Thank you for shopping with hmv.
Here is a summary of your recent order. This will also appear within your hmv account if you have registered with us.
We are currently experiencing some slight delays with dispatching standard delivery orders
so as you can see don't pay £6 for two day services they stick you to the back of list I have now emailed them asking for a full refund as item not despatched yet this company takes the p---”
“Pre ordered dvd that came out 1st February I get message stating delays on despatching standard post ok so now this shitty company wants every one to be Toffs and pay say £6 for an item to make sure it gets despatched,
despite the services you pay for you would of thought delay on despatching would effect all services not just standard . HMV you still lack in morals where customers are and with services like this you will not last long before going back on the list of closures you are a disgrace. despatch today 2nd February or REFUND this is your ultimatum as I did not ask you to delay my order because of the way I pay on line”
“HMV STAFF POLITE THE SHOP STARTED GOING DOWN HILL SOMETIME AGO AND NOW NEARLY EVERYTHING YOU WANT THEY DONT HAVE IT EITHER DISCONTINUED, DONT HAVE IN OR WE CAN ORDER IT, NO WONDER ALOT OF COMPANIES ARE CLOSING IF THEY CAN NOT PROVIDE, HMV HAVE NEARLY GONE ON TWO OCCASIONS THERES THE 3RD TIME YET, SINCE IT GOT TOOK OVER ITS GOT WORSE AND THE ONLY THING THAT CHANGED WAS BACK OF RECEIPT STATING SUNRISE RECORDS ITS AS IF THIS GUY IS NOT BOTHERED ABOUT ANYTHING BUT VINYL”
“staff polite good at refunds but have only one concern i got a dvd tron legacy staff brought it from back of shop due to none at all on shelf, it was loose in case so i asked staff if they would check the item they opened it and the dvd was badly marked next day i had gone in that same disc was out on the shelf not shrink wrapped so i knew it was the same dvd put back on shelf when items like this is put back on shelf then its disgusting how low can a respectable store like HMV that as been on the go far back as i can rememeber have this kind of respect for customers by putting a faulty dvd on the shelf and expect a customer to buy it even if it got shrink wrapped and put back on shelf customer would only take it back HMV you need to put your'e head down in shame”
“shop no problem but some items staff states discontinued but only supplier can not get them in since taking over site not even up and running new owner very disappointing thought site would be running by now”
“This place has the whole selection. I love to come for a browse. The vinyls are fantastic and the merchandise is quality. I get excited looking at all of the albums because I love music. The horror movie section is also one of my faves. I have used love to shop vouchers here before and got some great deals. The books and posters are great to have a nosy at too. Friendly staff and a big place which is comfortable to have a look around.”
