“Hi Rachel, I'm mostly satisfied with your service, however, I find it bizarre that you sent 1 man to deliver a very heavy wardrobe and thus couldn't carry the item upstairs. I am a 77 year old woman so had to wait a week for my daughter and son in law to remove it from my living room. More concerning is one of the wardrobe doors though which has a black mark on the front, so I will be emailing photos and asking for a replacement door. Having said all that, I do love the wardrobe.”
“Very pleased with my wardrobes, they came early and the lads that put them up were very polite and careful not to damage my floor, thank you for the good service.”
“Nice looking unit as described, well made. Excellent packaging to protect it. Few missing fittings but the team sorted it within 48 hours of me emailing them so couldnāt ask for any
more. The customer service was 5 star. I will definitely use this company again. Thanks.”
“I was told delivery would be Monday and I had to stay in all day as it was an all-day delivery.
I took time off work and sat in and wasted a whole day waiting on a delivery that never came.
It came the next day when I was at work, really annoying.
The online advert also states FREE UK Mainland delivery which is 100% wrong. I live in the UK Mainland (Scotland) and you charged me for delivery. Due to all of the above, I feel you should offer compensation which you have not done, leaving me completely unsatisfied with your service. I will not be shopping with you again unless you compensate me and will also tell family and friends not to shop with you.”
“The wardrobe arrived damaged and chipped at the edges on two sides - unfortunately the outside edges which show when itās assembled. Overall itās sturdy but has no feet so on an uneven floor is unstable.”
“Delivery was not organised to the agreed schedule. I wouldnāt recommend to buy with this company- go direct to the brand manufacturer as the comms from customer service regarding the delivery was inaccurate. I was told a delivery would come on the Saturday waited in all day and no one showed up. The actually company we manufacture the wardrobe was great with the installation but this is separate to HomeDone. Would not from them again as unreliable.”
“Great range of furniture, easy to use website and just the right wardrobe for our needs. Best price and delivered inside there estimated time via an excellent third party. Home Done kept us informed all the way and exceeded our expectations.”
