“DO NOT BUY FROM THIS COMPANY! The delivery men refused to assemble the sofa (even though it was supposedly included in the price) they told me I had to pay an additional £40. As a woman on her own I had little choice but to pay. As they were driving away I noticed they’d attached two of the legs incorrectly. I called the guy back immediately but he told me I’d have to put it right myself. I reported this to Home Done over two weeks ago. They’re conducting an ‘investigation’. All I want is my £40 back. But so far, nothing despite calling and emailing them multiple times. The sofa itself looks nice - but two of the seat cushions are much harder than the chaise long part of the L shape - there’s no ‘give’ in them at all. Home Done assured me they will soften - but given their customer service in rectifying the delivery charge, I have little faith in them.”
“Don’t touch this company with a barge pole . Wrong items delivers on two occasions and no communication and no explanation . Promise you all sorts but just fob you of . No chair delivers first time round and wrong foot stool . Second time chair did come with no cushions or casters and again no foot stool yet no explanation and never get back to you”
“Ordered cabinet ..apparently dispatched but courier claims not to have it.. supposed to be delivered between 19th & 24th December. Still waiting for company to respond to my request to cancel..”
“I’ve ordered 2 adjustable worktops legs that I need urgently and I’ve not seen or heard anything since. I’m thinking the Home Done have ‘done’ me out of £40. Delivery dates have gone and nothing. No communication. Should have gone to B&Q.”
“Sent the wrong colour couch and it’s completely different to the picture!! They were not interested when I tried to complain and now I’m
Left with a couch I don’t like/want”
“I received my order in a broken and damaged condition. It is absolutely unacceptable to waste £140 on a kitchen cabinet made of hard cardboard instead of wooden shelves. Consequently, it is impossible to place any plates or cups on it, as they would break the shelves. This is not a wooden cupboard; it is merely a large cardboard cabinet. I requested a refund, but they informed me that they would replace the damaged parts. However, everything is damaged, and I wanted my money back. Unfortunately, I have not received any response from the Home Done company. I do not recommend them at all.”
“Item arrived damaged and covered in mould. Refunds/exchange go to a third party to deal with and home done aren't responding. Terrible experience so far”
“Delivery was a week late , then delivery was at 645am . Delivery driver tried charging me 30 quid cash , no receipt either .
Be the last time I order with home done .”
“The chair arrived damaged, I sent a message and pictures over the last three days. They just tell me I have to wait for the vendor to come back to them. I’m not happy because this is clearly a damaged product.”
