“Hard to get hold off on the phone, long delays in responding.
The sofa was to big looked totally different than the pictures, I am askin for a return and the smaller version, two days later I am still waiting for a response.
The website states easy return.”
“Been advised twice when delivery due still waiting 😡 not even notified that they would not be delivering 😡😡 waste of space please keep away😡😡😡 still waiting 😡😡😡😡”
“Item not arrived phoned said would email next day to let me know when my item will arrive ? Ment to have been between 14th-17th February . Very bad costumer service”
“Putting my order in to Home Done was very easy and my goods arrived within a 5 day period. So I would definitely give your company 5* for this process.
However the items I ordered were not suitable once I opened the first box, and now that I am dealing with the After Sales Team I will have to reserve judgement until they actually contact me. I called to say that I would be returning the items (both items are the same product) but so far they haven't replied to my emails or my telephone call. I trust that once the After Sales people actually do reply to me that I will find their department as efficient as the Sales Team.”
“Item arrived in poor condition. Very rough edges, chipped wood and cracked all down one side of the table which would of crumbled when put together. Requesting a refund but not heard back yet.”
“The dimensions of the sofa described did not make clear that the corner sofa came in 2 pieces not 3, so was innitially sent back as could not fit, to cancel order read the small print £169 to cancel the order , or for slightly less i could pay to have it remade as 3 pieces, talk about stuck between a rock and a hard place,
Also a footstool was pictured with the order online, with the option to have a fixed stool, or one that opens for storage, nowhere online did it state that the open storage stool would be a completely useless different item than was photographed online, much smaller than pictured and with zero padding making it useless as a footstool.
Do NOT use this company, their customer service and returns policy are entirely unreasonable.”
“The shoe bench arrived quickly, but there was no communication to let me know that it had been sent and when it might arrive. The bench is as described, and is just the sort of thing I needed. But the wood is very lightweight, the finishing is very basic, and I am wondering if it will prove to be robust over time.”
“We had awful experience with this company. We had to wait for more than 2 months for our delivery. When we tried to contact Home done - we were very often were unable to get through on the phone. When we decided that enough is enough and wanted to cancel the order - we have been threatened then with extra charges despite that the company was at breach of contract. Avoid!”
“Hi would like to say all your service through your my transaction from first buying to which I sorry to say needed to return where wonderful thank you 🙏”
“Had never heard of Home Done before was a little apprehensive but they were great- I had a query and they answered quickly and had no issues. Delivery company were great too and kept us informed as to when our sofa would arrive. Will definitely use again”
“Do not order this item . It was complete rubbish . Definitely not worth the money. It came in a million bits which did not fit together and had bit broken . I am waiting to get my money back.”
“Absolutely disgusting company would never use these again and I’d advise anyone thinking of using the company to steer clear of this company. They send you the wrong item then except you to pay £39.99 to have it collected total rip off they should be shut down”
“Not happy. First time I have decided to shop away from Amazon. Ordered a wardrobe for my son's bedroom. Several panels turned up cracked. Tried to call to speak to someone and stayed on hold then gave up. Emailed, and applied for a refund. Waiting to hear back as to whether I throw the wardrobe panels on the skip or if it will get picked up. In the meantime, my son's bedroom which should have been finished for his birthday looks like a jumble sale with clothes waiting to be put away.”
