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Homesupply Reviews

5.0 Rating 7 Reviews
C-
Happiness Grade
C-

Customer Service - Average

57.14%
Industry Average
Very poor service.
posted 4 years ago - Michelle
Bought $35 of tilex... didnt send for months, billed me along the way..billed for three more months...had bbb involved..home supply ended up gauging me $500..still can not get $200 back... PLEASE PLEASE DO NOT BUY HERE..THEY STEAL YOUR MONEY...no customer service..no return calls or emails..
posted 4 years ago - Mike Purcell
I ordered Lysol spray and when it came it had spilled out of the bag. I emailed and called soo many times with no luck someone by the name of Valerie had finally responded back to me weeks or days later. She asked me to provide pictures for a refund which I did and she did not reply I called and the representative was of no help. I wouldn’t order from here anymore it’s a complete joke extremely poor customer service.
posted 4 years ago - Natalie
"( I hope to receive my refund for the items I did not receive within the 5-7 business days as I was promised by Homesupply Customer Service, or it will be sent to the BBB and e-Commerce.
posted 4 years ago - Anonymous
99 A MONTH FOR POOR SERVICE.
posted 4 years ago - Anonymous
On 6/19 tried calling customer service as still had not received light.
posted 4 years ago - Anonymous
If they were legit - someone would contact you to say - ‘we’re so sorry, we’re just overwhelmed with orders’ But that is not the case because there is literally NO one ‘home’!!! So no, it’s not just a small place or a ‘lack’ of customer service - it’s a scam.
posted 4 years ago - Anonymous
I have called the number provided for customer service, but no one seems to answer.
posted 4 years ago - Tamika Robinson
They don't allow you to make changes to anything on their archaic website, and their customer "service" hold time are over an hour, and they are rude and uncooperative once you get to speak to a "service" rep.
posted 4 years ago - Anonymous
Terrible service DO NOT order from this company. I waited months for a order to be shipped. When I canceled the order I was told I would get a refund 3-5 business days. I never received a refund or the order. The hold time for customer service is over 60 mins. Buyer beware. If I could rate this company a zero I would
posted 4 years ago - Anonymous