“Please avoid using this company for online orders, they do not listen when you tell them you need a certain delivery date as nobody would be available.
I was expecting a pair of boots to be delivered tomorrow as no one home to accept them, they were sent today I had to rapidly find out if my brother was home and change the address . Even after having confirmation of address change the parcel was delivered to wrong address .
Bare in mind I have my job to do.
I called DPD that was a total waste of time, called hope valley spoke to a girl called Grace the girl I spoke to about the order and delivery date on Monday . Grace decided it was my fault she put the delivery date of Thursday and why they came today. I asked for a refund so I can go and get a pair of boots after work it was refused, I was told they would contact DPD and get the parcel re delivered.
Problem here like I had explained to Grace on the original call I needed to boots for the weekend. Grace totally blanked me like she put me on mute,I was talking and she had what seem liked walked away from the phone.
I was then put through to her colleuge that was as helpful as a wet tea -towle she came across rude and because I point out the rudeness of her and Grace she told me she was hanging up . I rang back as I need to know what is happening with my refund and they will not pick up the phone.
Apparently no one in the store can deal with refunds as Judy the manger and Owner is away, so what I would say is be careful because if you end up needing a refund you could be waiting sometime.
If this dose not get resolved I will be speaking with trading standards , and no it's not as easy as just getting them from the address they have been delivered too .
I will never use Hope Valley again just shocking , Judy if you are reading this please contact me ASAP”
“Just don't please use this company. They don't care about their customers. I placed an order for two items that were in stock, after chasing for a week and a half i was told one of the items was out of stock and would i take a substitution. I said yes, expecting them to be shipped.
Chased three days later to be told, "they may ship early next week"
Just don't use this company.”
“Ordered on 5 November - chased on 10 November as not showing on my account. Customer Service person said delayed. Chased several times to be told on 17 November one item was out of stock. Confirmed substitute item to and then on 21 November told 3 to 5 days. Fingers crossed I hope to receive my order on 27 November but not overly optimistic. Would not use this company again.”
“Ordered 4 items (totaling over £100) on the morning of the 4th of September and received order confirmation quickly, and shipping confirmation later that same morning of the 4th. I was contacted 8 DAYS later on the 12th of September to be told my order had in fact not been shipped at all, and that one of the rugs was out of stock and would I accept a swap for another rug (£10 less in value). Completely unapologetic and accept no responsibility, avoid for online orders 100%.”
