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Terrible service and they refuse to refund you if you have to send a returns. Absolutely awfull.
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posted 2 years ago
- Oli
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I would not be surprised if they are selling customer returns or damaged goods that other outlets have turned away with good reason.
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posted 2 years ago
- Gary Hughes
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I would not be surprised if they are selling customer returns or damaged goods that other outlets have turned away with good reason.
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posted 2 years ago
- Gary Hughes
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Appalling returns policy with customers expected not only to pay £4.99 for delivery of a £15 item but also to bear the postage cost for a return. I will never buy from HofF online again snd I urge others to avoid them.
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posted 2 years ago
- Carol Buchanan
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Most businesses, including small businesses do not charge for delivery. I had to pay for delivery even though my order was over £100. Not only that I had to pay for return, when again most businesses do not charge for returns. Really disgusted. Will not be ordering from then again
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posted 2 years ago
- Anonymous
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I ordered dresses for more than £250, and of course still need to pay postage, however I didn’t realise that you couldn’t send returns without paying postage again!!!! All dresses needs to be sent back, quality of them is like in other cheap shops - very disappointed.
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posted 2 years ago
- IZZZAA
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House Of Fraser charging for returns & not being able to return to the store is unacceptable. I will think twice buying on-line from House Of Fraser again. I ordered shoes & needed larger size quickly paid £7,50 delivery twice & £6 to return one pair on a £59 pair of shoes, not happy.
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posted 2 years ago
- Karen Doran
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You should not be charging people for returns that don’t fit them
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posted 2 years ago
- Nicola Lambie
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Paying for returns….
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posted 2 years ago
- Anonymous
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I found a good selection of brands and clothes. However, no free delivery and no free returns. I paid a total of £9 to try on a dress that arrived extremely wrinkled. Never again
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posted 2 years ago
- Sylvia Ghabrial
