House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,514 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,514 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn’t sure if these slippers would be too big, but they’re perfect, so did not need the returns label.”

Helpful Report

Posted 5 years ago

“The slippers were not delivered on time and when I tracked them it said the agent had found nobody at home so could not deliver them. My husband cannot leave the house at present so for sure he at least was home and so was I probably. More like the delivery agent could not be bothered Delivering. So I spoke to a Jessica at House of Slippers and agreed to wait until the slippers were returned to them marked undelivered. All this took w e e k s! Finally Jessica e mailed me and said the slippers in the colour I ordered were not available? Sorry what happened to the pair that was being returned they were the colour I wanted? Anyway I agreed another colour and they were delivered by Royal Mail who are usually dependable! So I’m not happy with the service!”

Helpful Report

Posted 5 years ago

Dear Susan, Thank you for your review. I am very sorry that you feel you have been treated poorly. I will address this whole issue now to the best of my ability. We dispatched your order with DPD, who were unable to deliver your parcel on two occasions and then returned it back to us. We spoke to you on the phone and agreed that we would forego the return to sender fee as you explained no calling card was left and resend the slippers to you with Royal Mail. Whilst we were awaiting the return of your original slippers to send back out to you, they were mistakenly scanned back into stock instead of being left to one side and that is why we had to offer you the alternative colour options. I apologise we were not able to meet your needs on this occasion and do hope you accept our sincerest apologies for the experience you had. Best Regards, Sonal.

Posted 5 years ago

“Good service and slippers fine. Delivery service poor as the parcel was left at the wrong house despite clear house numbers”

Helpful Report

Posted 5 years ago

“These slippers are very good quality and would have been good if they had been big enough for me. I think they come a bit small. However, House of Slippers are very efficient at organizing a refund, so I would recommend them as a supplier.”

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Posted 5 years ago

“good service ,lovely slippers .thankyou”

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Posted 5 years ago

“Attractive style and colour. Not very soft or comfortable inside”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for the review and I am sorry to hear about this. We're more than happy to investigate this, please could you give us a call on 0116 326 0605 our lines are open Mon-Fri from 10am-4pm or email us at info@houseofslippers.co.uk. Please do accept our sincerest apologies for any inconvenience caused. Best regards, Sonal.

Posted 5 years ago

“Delighted with the service”

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Posted 5 years ago

“Good quality materials. A little too pointy at toes a tight fitting so order the next size up. There ok so shan't be sending them back.”

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Posted 5 years ago

“Excellent service and great slippers! I bought two sizes of the slippers and one returns label, which I thought was very reasonably priced. I particularly liked the video that showed the slippers being worn.”

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Posted 5 years ago

“Prompt Service and great fit.”

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Posted 5 years ago

“Very pleased with prompt service, and delivery, slippers are the ones I always buy, and the shop I used to buy from closed down , so it was great to come across House Of Slippers. Thank you very much.”

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Posted 5 years ago

“GOOD RANGE OF PRODUCTS ALL AT REASONABLE PRICES.”

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Posted 5 years ago

“Ordering on line was simple and my shoes are a perfect fit. This was my fifth Padders shoe and I swear by them. I wear a size 3 UK (US size 5) and can't find my size in the US catalogs.”

Helpful Report

Posted 5 years ago

“Excellent service the slippers arrived very quickly in perfect condition. Very pleased with this company would recommend them highly and so nice to hear that they are a UK family owned business”

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Posted 5 years ago

“Ordered pair of slippers. I always need slightly wider so ordered a pair marked as that. Way too wide. Tried to get them swapped for a "normal" pair, and was told that I had to get a refund then order again. Oh, and I'd have to pay for postage. If you want the risk of things not fitting and then have to pay for that don't bother and go somewhere else.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for the review and I am sorry you had a bad experience with us. Please allow me to briefly explain the situation. Whilst we do offer exchanges, we cannot exchange sale items or exchange for a completely different item. We can exchange for the same item in a different size/colour providing the alternative choice is exactly the same price, is in stock and is not a sale item. We also do not offer free returns but do offer a service where the customer has the option to purchase a returns label for £1.00 when placing the order for easy returns and we cover the cost of the remaining postage. I do apologise that you feel you were treated unfairly, we do make all this information available in our Terms and Conditions which we ask you to read and agree with before placing any order. Please do accept my apologies for any inconvenience caused and you are welcome to contact us if you would like to discuss this further. Kindest Regards, Sonal.

Posted 5 years ago

“Bought these for my mum, they are true to size and fitted well.”

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Posted 5 years ago

“Very impressed with the quick delivery. Slippers were really well packed. Would recommend this company. Very happy with my purchase.”

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Posted 5 years ago

“I used to by these exact same slippers from Moshulu for a MUCH higher price. Moshulu stopped selling them and much to my delight I found them at House of Slippers online by accident when searching desperately for new ones. I’m so happy, they’re wonderful and delivered so quickly too. Love these guys x”

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Posted 5 years ago

“An excellent selection of slippers, courteous & helpful staff, & prompt delivery. Very satisfactory service in every aspect.”

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Posted 5 years ago

“Brought for my elderly mum very good grip to slipper on the carpets and secure Velcro fastening to hold securely on her feet when mobilising”

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Posted 5 years ago

House Of Slippers is rated 4.7 based on 7,514 reviews