House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,514 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,514 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use site, prompt delivery. Good quality item…..exactly as described. Very satisfied customer.”

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Posted 3 years ago

“Very comfortable slippers. Perfect fit and also very cosy.”

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Posted 3 years ago

“great slippers”

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Posted 3 years ago

“The slippers arrived as ordered but I will never order from House of Slippers again. My elderly mother was in hospital when the slippers arrived and I was unable to try them on with her. The company has been very inflexible with returns. I was just over a week late returning one pair ( I kept one pair) and they will not issue a refund because I am "way outside" their 30 day return policy. Poor customer service. I am very disappointed and will look elsewhere in future.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear you are displeased, our returns period is 30 days from the date of delivery as specified on the website, which is more than double the standard period of 14 days. I am really sorry about the circumstances; we are very fair with our returns policy and had we been informed of the delay prior to the slippers being returned we would have gladly extended this for you, but we had no communication about the delay. We cannot offer to refund you on this occasion but are happy to accept the order back as we do not want you to be left with a pair that you cannot use. We have offered you Store Credit for the value of the order that you have 90 days from issue to redeem and this can be used on any of our websites as an alternative to the refund. I am sorry for any inconvenience caused here, please do let us know if you have any further questions. Kindest Regards, Sonal.

Posted 3 years ago

“Excellent prompt service. Slippers good fit and good quality would recommend this company. Good prices too”

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Posted 3 years ago

“Just what i ordered.😀”

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Posted 3 years ago

“Rather disappointed with these navy moccasins. The slippers themselves are comfortable but blue dye has transferred onto the light coloured carpet where my husband sits and stretches his leg out.”

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Posted 3 years ago

Dear Julie, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“Great service and very quick delivery, delighted with the slippers”

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Posted 3 years ago

“Easy to order and arrived quickly.”

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Posted 3 years ago

“Very good customer service slippers arrived at the right time”

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Posted 3 years ago

“They said that the leathers were leather. They were coated leather. So disappointed! Otherwise, they would have been really good.”

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Posted 3 years ago

“Item came quickly and looks good quality. Also allowing returns till January as bought for a xmas present is really helpful.”

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Posted 3 years ago

“I have been buying homeys for the last few years, hands down the best slippers I’ve had. Great service from house of slippers.”

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Posted 3 years ago

“Simple I am ordering another pair, reasonably priced,prompt delivery, what more do you want.”

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Posted 3 years ago

“Great communication, great price and very quick delivery”

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Posted 3 years ago

“My partner is thrilled with them Thankyou,”

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Posted 3 years ago

“Poor service, slow turnaround on orders. Should not take nearly 3 days just to dispatch an order.”

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Posted 3 years ago

Hi Andrew, Thank you for the review and I do apologise for the delay in dispatching this order. We do try and get all orders our promptly, unfortunately we had to order this pair in from a separate warehouse but there was a delay in receiving the pair. We should have informed you about this, so I am sorry for that and please accept my sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 3 years ago

“First purchase, but it certainly won’t be my last! Good prices, along with quick delivery. Would thoroughly recommend.”

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Posted 3 years ago

“Nice and easy to order good value and very promptly delivered I recommend this company”

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Posted 3 years ago

“Easy website quick delivery.”

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Posted 3 years ago

House Of Slippers is rated 4.7 based on 7,514 reviews