“
Very good delivery and returns service but I am yet to receive a refund which I had to ask for. It wasn't automatic, and if it is automatic it's very slow.
”
posted 2 years ago
- Anonymous
“
Product return took a long time and only after numerous emails were sent. Despite paying the £1 returns label fee at the time of purchase they still claimed they had not received the slipper. I sent confirmation from the post office and finally, they said they would deal as soon as they could. Still took over w week for the refund to be issued. Will not use it again.
”
posted 2 years ago
- Ian Barrow
“
I still haven't received what I paid for. Waited a month since placing the order.. and have just been resent the parcel with the same size slippers I sent back! Very frustrating. I have now spent more money on returns than actually getting a pair of slippers that fit. If I could leave 0 stars I would.
”
posted 2 years ago
- Anonymous
“
'As I'm sure you can imagine, we receive hundreds of returns a day to process refunds for and this can take some time to work through.
”
posted 2 years ago
- Anonymous
“
I was repeatedly told they were snowed under with returns, which either means they have a high proportion of poor products or they do not treat returns with any urgency, given the ability to deliver new orders in a couple of days.
”
posted 2 years ago
- Brian Wizard
“
Ticked the box to also order a prepaid returns label for £1.
”
posted 2 years ago
- Dawn Stewart
“
I think would be good if the returns label was sent with the original order! A paper label, especially for older customers without a printer!
”
posted 3 years ago
- Patricia Lambert
“
I ordered size 6 they were massive! I had to return them. It was extremely difficult to get a returns label online. I had to call the company.
I've now returned them .
Goddess knows when I will get my replacement.
”
posted 3 years ago
- Monica Sims
“
The company has been very inflexible with returns.
”
posted 3 years ago
- Val Callaghan
“
Ridiculous returns policy - had to return a pair of slippers will only issue a credit note. Had to return the other slippers I had ordered in order to avoid loosing my money. Customer service poor and rude. Will never use again
”
posted 3 years ago
- R Linsell
