HSW Timber Reviews

Name: HSW Timber
Address: The School WarehouseOld Perry StreetChislehurst, Kent
Rating: 4.91

4.9 Rating 75 Reviews

99 %

of reviewers recommend HSW Timber

Company Reviews

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Metrics

4.9

Based on 75 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0203 1241 613

Email:

info@hswtimber.co.uk

Location:

The School WarehouseOld Perry StreetChislehurst
Kent
BR7 6PP

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, arrived when expected with a very friendly driver .. Overall great to deal with!”

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Posted 8 years ago

“Well done HSW Timber - excellent and courteous customer service at all times. We had our fence panel delivered today by their driver Colin and his manner and overall persona was friendly, professional and extremely helpful. We wish there were more "Colins" in this world - he made our day! Thank you HSW Timber. Clair - Eltham”

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Posted 8 years ago

“Good efficient service. Driver was friendly, helpful and on time which was a bonus. Would recommend”

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Posted 8 years ago

“FABULOUS SERVICE & PRODUCT I HIGHLY recommend HSW TIMBER. I purchased some fence panels which were very reasonably price and superb quality. The panels were delivered as agreed this AM with a phone call 30mins before delivery to ensure I was at home. Colin arrived with the panels promptly he was professional and friendly. Colin kindly placed the panels in my garden even though they are only meant to deliver to the kerb. Colin went the extra mile and I REALLY APPRECIATE IT. THANK YOU EVER SOOOO MUCH COLIN & HSW TIMBER. I HIGHLY RECOMMEND HSW TIMBER FOR ALL TOUR TIMBER NEEDS FOR THERE SUPERB QUALITY PRODUCTS & THERE EXCEPTIONAL CUSTOMER SERVICE. From a VERY HAPPY CUSTOMER ????????”

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Posted 8 years ago

“Ordered at short notice, delivered the next day. Arrived when they said they would and very helpful. Thanks”

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Posted 8 years ago

“Fantastic, local and extremely friendly. Ordered one day delivered the next by helpful driver and all at good price! Thankyou.”

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Posted 8 years ago

“Since renovating my house two years ago I have used HSW Timber Chislehurst branch for all my wood//plasterboard's/skirting boards etc and now wont use anyone else. Excellent customer service, good prices and prompt friendly delivery service. Highly recommended.”

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Posted 8 years ago

“Excellent service very helpful good delivery service Very helpful staff.”

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Posted 8 years ago

“Very helpful staff . Reliable service”

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Posted 8 years ago

“Excellent product, good value for money and superb delivery cannot fault HSW in anyway and will definately use them again.”

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Posted 8 years ago

“Excellent quality materials delivered on the agreed time. Charlie was very helpful and courteous especially delivering to a tight cul-de-sac. Thank you. Will use again”

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Posted 5 years ago

“Driver very happy and knew the area. We are not that easy to find but he found us ok. Timber was fine (As usual)”

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Posted 7 years ago

“Good service with helpfull 'phone order & nice early delivery from friendly driver.”

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Posted 8 years ago

“Reasonably priced timber that was of adequate quality. The company should consider offering free local delivery though.”

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Posted 8 years ago

“Ordered and paid for 22 sheets of OSB to be delivered. Advised that 4 had been sold prior to delivery in the yard! so only 18 would be delivered the rest to follow. Of the 18 that arrived one was split with tape stuck around it, when I phoned to advise, they said this was probably on the bottom of the pack! why was it sent out if they knew this happens? Couldn't fault the delivery driver Colin though, he was the most helpful delivery driver I have ever had the pleasure of meeting, was apologetic about the missing boards and even helped to get them to my house rather than kerbside, now that's proper customer service. Had to chase the missing boards though as no communication provided on when these would be delivered until my third phone call to be told they were on their way. I guess you have to be a large company to get looked after at HSW but as a member of public I can only assume they don't really care that much.”

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Posted 5 years ago

Hi Chris, We're very sorry to hear that the service wasn't to your liking. The one thing we always try to excel at is customer service. The reason the damaged board was sent out was that it was at the bottom of a pack and when fork lifted on the lorry we can't check every single board. As a company policy we always collect anything damaged or not to the customers standards, so we arranged to exchange the damaged board and deliver the remaining materials the next day. Our managing director spoke to you directly to confirm all of this and at the time of the call we believed you were happy with the arrangements that had been made. If this wasn't the case then I apologise on behalf of HSW Timber and hope in the future we can better meet your needs. Regards, Stephen Hemsley Office Manager HSW Timber Co Ltd

Posted 5 years ago

HSW Timber is rated 4.9 based on 75 reviews