HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was maybe the worst experience I've ever had buying online. 8 weeks waiting for two items (A kettle and a toaster from HAY) 7 days waiting for costumer service reply each time I tried to reach to them... It has been a real nightmare 😔 I'm so sad to be writing this review. After 8 weeks waiting I decided to cancel the order. I feel so disappointed for all the waiting.”

Helpful Report

Posted 3 years ago

Hi Gisela, Thank you for your feedback and my apologies again for the delay with your order. Both items on your order had a 4-6 week delivery time. I can see the toaster had arrived on time but unfortunately the kettle was delayed by an additional two weeks. We offered to deliver the toaster separately, but you requested a refund for both items which was promptly issued a few minutes after your request was received. If there is anything else we can assist with please let us know. Many thanks, HUH. Store

Posted 3 years ago

“Great products, delivery was quick! Happy for the purchase and will definitely buy again”

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Posted 3 years ago

“I ordered 2 hay crates. I love this brand and HUH has the best range of colours and sizes”

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Posted 3 years ago

“I ordered 4 Hay chairs 4 months ago, they delivered the order into two separated time and the last delivery with a faulty chair with unbalance legs. How come no quality check on the goods before shipped it to customer. I reported my case 2 weeks ago to Jack but haven’t got any feedback yet for new replacement. I requested a refund directly then, cos I don’t want wait another 3 months for a replacement to come, surely no response till now. I sent many emails to push, no one reply. I called many times to follow up, no one pick up the calls. Very disappointed and feeling so unlucky to choose this store to purchase. Never ending on my order. Poor customer service and poor product quality.”

Helpful Report

Posted 3 years ago

“One of my order has a small problem, and although I chose the faster shipping, the shipping is too late.”

Helpful Report

Posted 3 years ago

Hi Joshua, Thank you for your feedback. I’m sorry to hear about the damage to your order. If you could please send an email to hello@huhstore.com we will be happy to help. I can see your order was placed at 2:54pm on Friday, after the 1pm cut off for next day delivery, so your order was delivered on time the following Tuesday. Many thanks, HUH. Store

Posted 3 years ago

“Easy to browse - gift card purchased and a happy recipient!”

Helpful Report

Posted 3 years ago

“I must amend my earlier review of 2 stars to 3.5. While writing the review, I coincidentally received a refund notification email from Huh. Also received notification that the 4th item is on 'back order', would've been nice to know about this at the time of order or once ordered.”

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Posted 3 years ago

“Bought a gift for a friends wedding. All of their stuff looked lovely, I was tempted to get some for myself! Checkout process was also simple and easy.”

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Posted 3 years ago

“Good quality products, but no one told me that one item was missing in my delivery and would be delivered over two weeks later.”

Helpful Report

Posted 3 years ago

Hi Sverre, Thanks for your feedback. I’m happy to hear you were happy with your items. Regarding the delivery times, you can find this on the product page of each item or via the “when will my order be delivered?” section of your order confirmation email. The HAY Glass Coffee Mugs you ordered had a 2-4 week delivery time, so were shipped separately. If you need any further info please let us know. Many thanks, Jack

Posted 3 years ago

“I returned an order and they never issued a refund. Customer services emailed me a few times then forgot about the issue. They also never pick up the phone.”

Helpful Report

Posted 3 years ago

Hi Ed, Thank you for your feedback. Unfortunately, your return has not been received back as discussed The tracking shows it as signed for by E RON, but this is not the name of a staff member here. We emailed on 22nd April to see if you would be able to receive more information from the courier, so we can track down the parcel, but unfortunately did not hear back from you. I have resent the email to you. If you are able to provide any further information to assist with locating the parcel that would be much appreciated. Many thanks, Jack

Posted 3 years ago

“Good quality item received within predicted delivery date. Excellent service”

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Posted 3 years ago

“Excellent item, delivered on time”

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Posted 3 years ago

“Great price, great updates and quick delivery, will use again!”

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Posted 3 years ago

“Great range of Rains backpacks at good prices. Fast delivery too.”

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Posted 3 years ago

“Great T shirt”

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Posted 3 years ago

“Very fast delivery and packaging was spot on”

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Posted 3 years ago

“Great experience. Good range of products and quick delivery. Would shop here again”

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Posted 3 years ago

“Very nicely priced products and the delivery time was very good, overall very happy and will be using the site again definitely!”

Helpful Report

Posted 3 years ago

“Great website and lots of choice. Speedy replies before ordering. So even if I was nervous when I read some of the reviews, I wanted to give HUH the benefit of the doubt. Sadly, after ordering, things have gone downhill. Multiple emails have gone unanswered. No updates have been provided as to the status of the orders, even when the estimated delivery timelines were missed by a large margin. I received a delivery last week. Unfortunately one of the item is wrong, which is very disappointing as I'm not sure how long it'll take to get the right item instead. I'm still waiting for other items to be delivered and it's impossible to get any updates or delivery estimates.”

Helpful Report

Posted 3 years ago

“Well priced, great service and extremely fast delivery, arrived the following morning.”

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Posted 3 years ago

HUH. Store is rated 3.9 based on 4,240 reviews