ihateironing have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I love this service but recent price changes mean that there’s a minimum order value, resulting in me paying £20 for a jacket to be dry cleaned which shocked me, but by the time I found out, it was too late. My advice is that it’s best to use this device for several items at once
”
- Anonymous
“
Perfectly adequate service for basic shirts and wash and fold laundry.
Not careful enough with dry cleaning of suits and more tailored garments. Every single suit lapel comes back pressed out of shape or worse.
Quick and efficient pick up and delivery though.
”
- Aniruddha Barua
“
50 for shirts with free delivery/collection is reasonable to me.
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- Anonymous
“
Great service, completely reliable and very friendly and courteous pick up/delivery guys.
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- Julian Asgaralli
“
I sent a complaint in the morning to get a refund.
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- Anonymous
“
That was it! Completely!
This btw was over several weeks! Then a refund of the clean was offered as final contact.
”
- Shingi P
“
Quick service.
Some invoicing inaccuracies which are put right when challenged.
A few lost shirts and other items - machine ironing is sometimes poor - not hand finished.
”
- Anonymous
“
I've been using ihateironing for years now and I would recommend them to anyone. Courteous, prompt, impeccable service on every level. Delightful!
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- Ricard
“
Excellent service, same day return and super friendly customer service. Its always a pleasure using IHI.
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- Ru Ireland
