Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had no problem however I did say on the application to contact by email only however constant home number phono calls did get very annoying to the point if you had not been one of the better quotes I would have gone somewhere else I had said I will contact when ready and did.”

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Posted 8 years ago

“Good cover for a tenant, however the cost has doubled since Intasure took over Agent Assure so next year I will be seeking competitive alternatives”

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Posted 8 years ago

“Once agent called at pre arranged time, having missed three times. The process was quick and very professional”

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Posted 8 years ago

“not at all!!”

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Posted 8 years ago

“Although happy with the service in general I think staff sound a little robotic over the phone when making mandatory legal statements which appears to impact on them unknowingly during client conversations.”

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Posted 8 years ago

“Not hugely impressed I am afraid. Your sales persons knew we were renewing our cover and unfortunately because we were away on holiday for a few days at the time we could not reply to the telephone call / email and cover was not renewed on the day it was due because it was not paid for and we now have a lapsed period of about 3 days? As soon as I returned I telephoned and paid fore the full cover and was given this information. This is not good customer service at all. You would have been happy to take my money several weeks before it was due but not allow me cover for a few days. This is bad.”

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Posted 8 years ago

“I would be happy if i had a paper copy i have no printer and have to rely on other people to help me I have to 2 policy's with you. Mrs J Auton”

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Posted 8 years ago

“You did not.”

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Posted 8 years ago

“Instasure were the cheapest provider I could find. However, I wasn't happy with the hounding I got from one of their sales team. The same person who called us constantly also lied to my business partner about when he had sent the quote to us as well. Strange behaviour, I hope it is not a taster of more to come in the future.”

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Posted 8 years ago

“Fine when got through, but call centre phones not answered on several occasions and eventually went to answerphone”

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Posted 8 years ago

“Actually, I'm not happy about the extra endorsements on my policy this years, some of which I find unreasonable.”

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Posted 8 years ago

“Have been reliable and efficient in the past”

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Posted 9 years ago

“I have canceled my policy by email can you confirm you have done this and refunded my payment. Regards mr billington”

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Posted 9 years ago

“Send renewal through in time and all explained well”

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Posted 9 years ago

“I was told that it was urgent to read the documents and acknowledge with yourselves. Unfortunately the email attachments didn't all open. I request hard copies be posted to me immediately. Again unfortunately your end took their time and I received hard copies on the 6th, the following Monday. Its now the 7th and I have just found time to read them. So, as you see if the delay causes problems it was your systems that caused it.”

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Posted 9 years ago

“Intasure did not make me happy !”

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Posted 9 years ago

“Not happy!”

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Posted 9 years ago

“Three calls for you to answer, but all good after that.”

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Posted 9 years ago

“This isn't a good question to get an honest review. It is a leading question. You will see that I indicated the service was acceptable. I had a problem in that I had changed my email address. I notified Intasure two weeks before policy was due for renewal. The new address was incorrectly recorded which meant I had to make further telephone calls and a delay in sorting it out.”

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Posted 9 years ago

“It didn't, really.”

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Posted 9 years ago

Intasure is rated 4.7 based on 7,176 reviews