Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

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“Very pleasant and helpful when you ring up.”

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Posted 9 years ago

“Quick process which was concise and easy to understand. All questions were answered and easy to understand.”

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Posted 9 years ago

“Very knowledgable and efficient experience when I asked for a quote for my uk holiday home and the price was very reasonable hence the reason I chose to use intasure”

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Posted 9 years ago

“Excellent. prompt and courteous service I thoroughly recommend Intasure”

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Posted 9 years ago

“Very helpful staff”

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Posted 9 years ago

“Quality of information given and confirmation when I asked them to re-confirm details.”

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Posted 9 years ago

“Hopefully I will never need to find out how efficient they are in dealing with a claim, but the renewal process was dealt with by a very friendly and helpful advisor.”

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Posted 9 years ago

“how do you justify charging existing customers more than new customers for the same property?”

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Posted 9 years ago

“Well, from Kay & Trev, not happy about the admin fee or the processing charge, it always appears that Insurance Companies wish to extort whatever they can from the policyholder. We have numerous policies, non of which charge a admin cost or renewal premium, why we pay you by direct debit and then you invoke a fee!! Everyone does get frustrated that how much more do you guys want, probably would have saved us £5.96 had we have paid by cash at your office, no doubt your Company would have charged kay and myself for the pleasure of doing business with you anyway. We do understand that no matter of our comments, INTA will claim, well, we have to charge customers for the services we provide, providing premiums, advice, printing & posting, administration, customer service, renewal, and, of course these charges are only reasonable. Erm Yea, really, not to us, do you know even if we complained about the charges it would involve the Ombudsman and go on for years! Perhaps the comments INTA did not wish to hear, hey guys!, at the end of the day it is not a contest, we just feel that the TPC and the Admin Fee is over the top, really, you are looking at well over 15% of the annual premium. The IPT is not an issue, we accept that. INTA invited comments, yes, the Insurance Cover is fine, additional charges, well not happy. Thankyou for the opportunity to respond to your feedback. Best wishes Kay & Trev”

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Posted 9 years ago

“they were helpful as we developed the appropriate cover required”

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Posted 9 years ago

“Was very happy to receive a phone call with quote within 15 minutes want ahead and purchased policy very very quick service.”

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Posted 9 years ago

“Quick, friendly and efficient customer service.”

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Posted 9 years ago

“Whilst I have not made any claims, the renewal service has been so easy. As my card was out of date I spoke recently to a very helpful service person. I hope If I have to make a claim it is as easy!”

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Posted 9 years ago

“Renewal phone call very good. Only complaint that as a loyal customer with no claims during the life of the policy we have to always negotiate a better deal”

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Posted 9 years ago

“We have several properties, all of which are now insured through Intasure. They are always up-to-date with reminders, and the staff are knowledgable and polite. They are so easy to deal with, and having all of the properties with one provider just makes life so much easier.”

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Posted 9 years ago

“Previous policy was set up incorrectly making renewal very difficult. The Intasure representative kept me on the phone for about 30mins going through chapter & verse ...soul destroying stuff !”

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Posted 9 years ago

“Prompt and efficient service and all questions answered. Peter Holden”

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Posted 9 years ago

“They contacted me the appropriate number of times. I didn't feel they were bothersome”

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Posted 9 years ago

“Professional and efficient”

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Posted 9 years ago

“Initial contact and quote was with Simon who was most courteous and helpful. The policy was arranged the following day with Toby who was equally helpful despite ongoing problems with his PC. The time spent with your with Intasure the team restored my confidence in the call centre experience and it has been a pleasure to do business with your Company.”

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Posted 9 years ago

Intasure is rated 4.7 based on 7,176 reviews