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IT LUGGAGE Reviews

4.3 Rating 3,080 Reviews

82 %

of reviewers recommend IT LUGGAGE

Company Reviews

Product Reviews

4.3

Based on 3,080 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 25th April 2024

IT LUGGAGE 5 star review on 25th April 2024

IT LUGGAGE 5 star review on 22nd April 2024

Nicola Cunningham

IT LUGGAGE 5 star review on 22nd April 2024

Mrs Suzanne McCulloch

IT LUGGAGE 5 star review on 21st April 2024

IT LUGGAGE 5 star review on 21st April 2024

IT LUGGAGE 5 star review on 14th April 2024

214

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Haven’t received it!! Had a due to be delivered l, whoops delayed and nothing since…so I have no idea what’s happening, whether I will receive it, in time, if at all…”

Posted 2 hours ago

“Lovely colour well made great size can’t wait to use it on my next holiday”

Posted 2 hours ago

“Excellent quaiity, perfect size ,ideal for a short break,surprising how much you can pack in a small case.”

Posted 1 day ago

“Very light & pulls/pushes easily.”

Posted 1 day ago

“I ordered 2 medium hard shell cases, online order was easy to navigate and delivery was as expected. The delivery guy even put them round the back of my house. Was very impressed with everything from start to finish. Will buy again”

Posted 1 day ago

“I’ve bought few suitcases from IT LUGGAGE and all I can say is that their quality is unbeatable and the fact prices are unmatched.”

Posted 3 days ago

“Fast service and delivery, item is perfect.”

Posted 3 days ago

“Good service/brand. Fast delivery”

Posted 3 days ago

“Smart looking design, can't wait to use them on our first get away.”

Posted 4 days ago

“Easy to order online, good discount. Delivered sooner than expected”

Posted 4 days ago

“The luggage was of excellent quality. Would recommend.”

Posted 4 days ago

“Great luggage , fast and efficient delivery arrived on time and great communication”

Posted 4 days ago

“Luggage was made of felt so unsuitable for a suitcase. Arranged to have collected before we went away 4 working days notice , however was not booked with courier or any contact with staff. Very disappointing as it is now sitting in our living room till we get back.”

Posted 4 days ago

Hi Andrew, many thanks for your review. I am sorry to hear that your collection could not be scheduled in time before your travels. However, I can see that this is now booked in for 08/05. Please do not hesitate to get back in touch should you require any further assistance at all in the meantime and we would be happy to help. Many thanks

Posted 4 days ago

“Really quick service. The new bag was with me within a matter of days. Very impressed.”

Posted 4 days ago

“We did an order and paid for next day delivery had issues with delivery didnt get delivery in time to use them on our holiday , complained via email to IT Luggage and never recieved a single reply Wouldnt rely on next day delivery , was completley let down and had to borrow luggage from friends Customer service appalling”

Posted 5 days ago

Hi Chris, many thanks for your review. I am sorry to hear that you experienced issues regarding the delivery of your order. We would be more than happy to look into this for you - please accept my sincere apologies that you have not received a reply as of yet. I will flag this to the relevant team to respond today for you. Many thanks

Posted 4 days ago

“Lovely case, fits enough for our two weeks to Thailand … with room to spare.”

Posted 5 days ago

“I emailed twice asking to speak to customer service and still waiting for a reply, your not given a number to call.”

Posted 5 days ago

Hi Miles, many thanks for your review. I have had a look into this for you and can confirm that a member of the customer service team responded to your correspondence on 19/04. Please be sure to check junk/spam inboxes in case that is where the email has ended up. I have also resent now for you. Please do not hesitate to get back In touch should you require any further assistance at all. Many thanks

Posted 5 days ago

“More than did the job. Packed it, walked it for over 3 miles. Sat on it a few times and fitted in over head. Enough space to pack for 10 days (with a small rucksack), really handy pockets and good zips. 2nd IT luggage bag I have brought very pleased with both.”

Posted 5 days ago

“Delay in delivery. And no arrangements with the return”

Posted 1 week ago

Hi Kholoud, many thanks for your review. I am sorry to hear that you are experiencing issues regarding your collection. Please kindly refer back to the email chain where this has now been rescheduled for you. If you require any further assistance at all, please do not hesitate to get back in touch. Many thanks

Posted 5 days ago

“Placing the order was fine but returning the item is proving difficult. I filled in the online return request but no response for 5 days. Eventually got a response after emailing and collection was arranged. Item has not been picked up. FRUSTRATED!”

Posted 1 week ago

Hi Lisa, many thanks for your review. I am so sorry to hear that you are experiencing issues regarding your collection. Please kindly refer back to the email chain where a convenient day for this to be rescheduled has been requested, once this has been received we can then get this booked in for you. In the meantime, please do not hesitate to get back in touch with the customer service team should you require any further assistance and they would be happy to help. Many thanks

Posted 5 days ago

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IT LUGGAGE is rated 4.3 based on 3,080 reviews