Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 659 Reviews

97 %

of reviewers recommend Jacks Garden Store

Company Reviews

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Metrics

4.9

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 18th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service. Understandable delays with delivery at the moment but actually arrived quicker than we expected and the playhouse we ordered is of such high quality. Really happy.”

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Posted 5 years ago

“From the first phone call to place my order all the way through to delivery everything was dealt with extremely well and I was treated with very friendly by jo. Would only be to pleased do deal with them again.”

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Posted 5 years ago

“Great service from the initial call to Jo to enquire about availability, the delivery on the estimated delivery date, the quality of the Chiminea, and the friendly follow-up thanking for my order. Fabulous experience and will certainly use again.”

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Posted 5 years ago

“Highly recommend Jacks Garden store . I'm living in Ireland and order a cube set for the garden I found them to be so helpful every step of the way. And had the best price for the brand I was buying.”

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Posted 5 years ago

“Absolutely fantastic customer service, order arrived quicker than anticipated - we did experience a couple of hiccups with the website but was quickly resolved by Jo the next day. Highly recommend.”

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Posted 5 years ago

“I have been very impressed by the clarity, honesty and responsiveness of Jacks Garden Store. My order was for a garden summerhouse during the CV-pandemic and everything was delivered when and as promised. The query I had was quickly and easily answered for me. Happy to recommend.”

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Posted 5 years ago

“When we phoned before ordering Jo was extremely helpful. Our table and chairs arrived very quickly and we are very pleased with the quality.”

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Posted 5 years ago

“Fast delivery, pond very quick and easy to put together”

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Posted 5 years ago

“excellent service Thank you. Arrived in a timely fashion, even in these uncertain times. Very pleased with the table and chairs.”

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Posted 5 years ago

“Can't praise this company enough, Jo was extremely helpful on the phone. I placed an order for a Lasita Maja log cabin on the monday and it was delivered thursday the same week. Best price i could find on the Internet too. Fantastic service.”

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Posted 5 years ago

“Jacks Garden Store went above and beyond with my order- calling stockists to check the garden furniture I was wanting was in stock etc. Jo was particularly lovely in sorting out a financial issue I had too. Communication was superb (especially given it was during the Covid19 days). The furniture is perfect and I wouldn’t think twice of going anywhere else if I needed anything for the garden. A reliable, trustworthy and credible company!”

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Posted 5 years ago

“A very friendly, fast and efficient service, thank you and I will not hesitate using your business for future purchases when required”

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Posted 5 years ago

“Very good service from ordering to delivery. Very pleased with our purchase. Will definitely order from them in the future.”

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Posted 5 years ago

“Brilliant; taking into account the current (COVID-19) situation that was starting to develop in the UK at the time of ordering, and so affect supplies. The company were very good and contacted me to discuss unavailability of said items, and suggest alternatives that were available. I received the items agreed in the required time.”

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Posted 5 years ago

“Excellent service, very competitive price, goods arrived very quickly. Well done Jacks!”

Jacks Garden Store 5 star review on 8th April 2020

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Posted 5 years ago

“We were extremely pleased with the service from Jacks Garden Store”

Jacks Garden Store 5 star review on 17th March 2020

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Posted 5 years ago

“Really good service, will definitely order again”

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Posted 5 years ago

“Friendly, efficient and helpful.”

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Posted 5 years ago

“Very pleased with purchase. Consumer service excellent.”

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Posted 5 years ago

“Great communication, really helpful and reliable service. Staff very professional no hard sell and easy to talk to. Prompt delivery of goods as agreed,would thoroughly recommend.”

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Posted 5 years ago

Jacks Garden Store is rated 4.9 based on 659 reviews