Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 659 Reviews

97 %

of reviewers recommend Jacks Garden Store

Company Reviews

Questions

Metrics

4.9

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 18th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“jacks garden store were very helpful when I bought my arbour from them last year, I will buy from them again the service was excellent. Pat Elsworthy.”

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Posted 12 years ago

“staff very helpfull over the phone when i rang”

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Posted 12 years ago

“nice product, good communication with the store, but woeful delivery time and parts missing when it finally did arrive. It's all up now and looks good”

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Posted 12 years ago

“The furniture was good but no one called me before delivery so I was out and the note saying they had called had been torn so I couldn't call to reorganise delivery. I phoned Jacks who were very helpful and sorted it out.”

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Posted 12 years ago

“Nice sturdy planter at a good value price. Excellent service.”

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Posted 12 years ago

“Excellent service. Thanks very much.”

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Posted 12 years ago

“Great price, product and swift service. Would defiantly use this company again....”

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Posted 12 years ago

“Easy to deal with - delivery easily arranged- should be- they're only up the road:) Goods of a decent standard- easy to assemble. Most importantly it's solid-and for a big fella on a swing that's important- good VFM”

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Posted 12 years ago

“Purchased a Bistro Patio set, extremely pleased with price and delivery and the item itself. would recommend Jack's Garden Store Ltd to anyone.”

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Posted 12 years ago

“Fabulous service and a wonderful product. The gazebo was really easy to install and looks fantastic. A quality product.”

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Posted 12 years ago

“Good fast service very pleased would recommend.”

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Posted 12 years ago

“Love my shed, it looks great. The service was A1 and this company offered the cheapest price with super fast delivery.”

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Posted 12 years ago

“Simple and easy to deal with”

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Posted 12 years ago

“We bought an arbour from Jacks. We had looked around extensively and they had the best price around for the item we wanted. Ordering was no hassle and the delivery service was great too - a time slot was confirmed and stuck to. I'd certainly be happy to shop there again.”

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Posted 12 years ago

“Very helpful people and i am very pleased with my garden table and chairs they are the best I have ever had !”

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Posted 12 years ago

“Efficient service, very happy.”

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Posted 12 years ago

“The garden table arrived very quickly and it was of very good quality, and just as pictured, thank you. However, the delivery service was poor - there was no guaranteed day of delivery (as the webpage initially stated) and the two boxes were just left on the front doorstep for me to find when I got home.”

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Posted 12 years ago

We're sorry you're disappointed with the delivery service our supply provided. They do offer next day before noon and Saturday delivery services for an additional charge. As our website states, lighter table and chair sets are sent by parcel delivery and are not booked in. Only larger furniture sets have a scheduled delivery time. Each of our suppliers have slightly different delivery policies and it's worth checking the specific details on each product.

Posted 11 years ago

“Very good customer service, great item”

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Posted 12 years ago

“From my first enquiry to the delivery of my summerhouse the service and attention was 1st class Thanks Jo for all your help”

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Posted 12 years ago

Jacks Garden Store is rated 4.9 based on 659 reviews