Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 659 Reviews

97 %

of reviewers recommend Jacks Garden Store

Company Reviews

Questions

Metrics

4.9

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

Write Your review

Tell us how Jacks Garden Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jacks Garden Store 5 star review on 18th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, well packaged. Nice touch with magnet”

Helpful Report

Posted 8 years ago

“A great company to deal with. In this day and age, just so refreshing to experience amazing customer service. Makes all the difference. Great products with competitive prices.”

Helpful Report

Posted 8 years ago

“The staff were extremely helpful, the order was delivered promptly.”

Helpful Report

Posted 8 years ago

“Clear website. Great telephone support when I needed it. Fast delivery.”

Helpful Report

Posted 8 years ago

“Prompt delivery nicely packed curtious driver !”

Helpful Report

Posted 8 years ago

“Delivered on time and all parts of good quality. Apart from 1 confusing part of the assembly instructions it went together very well.”

Helpful Report

Posted 8 years ago

“Great product exactly what we wanted. Easy to order and fast delivery. Little follow up note and fridge magnet a lovely touch! Would shop there again.”

Helpful Report

Posted 8 years ago

Hi Melissa. Thank you for your positive review. It's great to hear you are happy with your bistro set and it arrived with you quickly. Roll on the summer... If I can help with anything further in the future please do get in touch. Thank you again for your order. Kind regards Jo

Posted 8 years ago

“Highly efficient and friendly service, couldn't be more helpful. Made our purchase perfect.”

Helpful Report

Posted 8 years ago

“Fat delivery of lovely pond. Just what we wanted, thank you.”

Helpful Report

Posted 8 years ago

Hi Mr King. Thank you very much for your positive review. I'm glad to hear you are happy with your pool - you just need some good weather now to enjoy it :-). Thank you again for your order and if I can help with anything in the future please do let me know. Kind regards Jo

Posted 8 years ago

“Ordered our patio pond on Sunday afternoon, received a text on Tuesday morning to say it had been delivered! Fantastic service.”

Helpful Report

Posted 8 years ago

Hi Rhonna. Many thanks for your positive review. It's always good to hear we are getting it right :-) I do hope you enjoy your patio pond once the weather starts improving! Thank you again for your order. Best wishes. Jo

Posted 8 years ago

“We opted for twin skin fully insulated Shetland 2 cabin. After using it for a couple or weeks we are really happy with it. Even with very cold minus temperatures we have just one small electric heater on low and the cabin is hot. The installers recommended by Jacks were brilliant and stayed late to finish the build in one day. Everything was just right except for one item. We were charged £1,100 for floor and roof insulation and bought it as time was tight and we did not know what it included. We feel ripped off by this as we could have bought it separately for just £250.”

Helpful Report

Posted 8 years ago

“Jo helped us in getting the best summerhouse to met our requirements. The price was very competitive and delivery etc was just as promised. Excellent service, thank you.”

Helpful Report

Posted 8 years ago

“good advice and prompt delivery”

Helpful Report

Posted 8 years ago

“The service from Jacks garden store was absolutely superb. I bought an orangery/greenhouse after looking at numerous sites and this was by far the best. I was not charged carriage to Northern Ireland and other sites were going to charge various amounts, the largest being £204. Special thanks to Jo who went out of her way to help and I was kept informed regarding delivery.”

Helpful Report

Posted 8 years ago

“Helpful..!”

Helpful Report

Posted 8 years ago

“Excellent service I felt valued as a customer. Received what I ordered at the time promised. Subsequent enquiries were followed up immediately. I would definitely buy Jack's Garden Store again”

Helpful Report

Posted 8 years ago

“Great product, very quick delivery.”

Helpful Report

Posted 8 years ago

“Jacks Garden Store sent us such a lovely, personal letter before our order arrived with a comical fridge magnet. Really nice touch. Great communication, fast delivery service & quality item. Thank you :)”

Helpful Report

Posted 8 years ago

“Product (Rowlinson Secure Store) is as described and seems good quality. The delivery time was discussed and agreed with me in good time and delivery was made as agreed. Putting the shed together was a level up from Ikea but should not be a problem for a reasonably organised person”

Helpful Report

Posted 8 years ago

“Order delivered well packaged and before expected date”

Helpful Report

Posted 8 years ago

Jacks Garden Store is rated 4.9 based on 659 reviews