“WHERE’s MY ORDER?!
I ordered late Feb and have not received them. Being patient I emailed them and queried ETD. I keep getting auto-generated replies saying it’s at the ‘Help desk’.
Becoming NOT patient! 😡”
“Would have to be the worst shop experience of my life , like others on here waited weeks and weeks for orders to arrive, some goods still outstanding from November last year, did returns as required by them , paid for I might add and have not received refunds, I to get multiple automated messages, some late st night , I’ve made several personal phone calls, and was told refunds would be in my account in 24 hours twice in two weeks now , still nothing, I have even emailed Mosaic Brands directly with no response. I’m astonished that this could be going on in Australia. Something needs to be done about this company. I wish I had read reviews before I purchased. Whatever you do shop elsewhere, I certainly will.”
“Worst service I have ever received. 5 moths waiting for a refund for returned goods , returned exactly as instructed with proof that parcel was returned to the required destination. 11 automated emails , no response to my enquiries. Should have read the other reviews here”
“THE WORST ONLINE ORDER EVER! DIDN'T THINK IT'LL HAPPEN IN AUSTRALIA! STILL WAITING FOR A DRESS THAT I ORDERED SINCE 19TH DEC AND NO ONE REPLIES TO MESSAGES! DON'T PLACE UR ORDER ONLINE OR U'LL REGRET IT!!!”
“**Buyer beware. I have waiting for 2.5 months for 1 item to arrive, in that time I have had some emails from Katies making many excuses. If time is no issue then this maybe no problem for you. I have lost my patience and asking for money back - fingers crossed that will happen.”
“I have been waiting 1 month for 2 items I ordered online . I do a lot of online shopping and this would have to be the worst customer service I have come across.”
“katie's has an unusual range of clothing for that person with a different outlook on life, The products are of good quality and you can usually find something for that special indevidual”
