“Wouldn't even give service a 1 star rating if I could go lower. Absolutely the worst place I have ever had to deal with. Painfully slow service for delivery and dont get me started on the refund..... 3 months waiting for a refund for returned goods , returned exactly as instructed with proof that parcel was returned to the required destination. Automated emails , the same response response to mynumerous enquiries - still awaiting confirmation from their warehouse even though I reveived confirmation from Aust Post that items were delivered. Don't waste time/ money on Mosaic brands - disorganised or just plain thieves?? Wish I had read reviews before I purchased from them .......”
“These guys are terrible , countless calls but delivering nothing. Order has been placed on the 19th of feb .Ticket number is the only response so far.
Think twice before purchasing”
“WHERE’s MY ORDER?!
I ordered late Feb and have not received them. Being patient I emailed them and queried ETD. I keep getting auto-generated replies saying it’s at the ‘Help desk’.
Becoming NOT patient! 😡”
“Would have to be the worst shop experience of my life , like others on here waited weeks and weeks for orders to arrive, some goods still outstanding from November last year, did returns as required by them , paid for I might add and have not received refunds, I to get multiple automated messages, some late st night , I’ve made several personal phone calls, and was told refunds would be in my account in 24 hours twice in two weeks now , still nothing, I have even emailed Mosaic Brands directly with no response. I’m astonished that this could be going on in Australia. Something needs to be done about this company. I wish I had read reviews before I purchased. Whatever you do shop elsewhere, I certainly will.”
“Worst service I have ever received. 5 moths waiting for a refund for returned goods , returned exactly as instructed with proof that parcel was returned to the required destination. 11 automated emails , no response to my enquiries. Should have read the other reviews here”
“THE WORST ONLINE ORDER EVER! DIDN'T THINK IT'LL HAPPEN IN AUSTRALIA! STILL WAITING FOR A DRESS THAT I ORDERED SINCE 19TH DEC AND NO ONE REPLIES TO MESSAGES! DON'T PLACE UR ORDER ONLINE OR U'LL REGRET IT!!!”
“**Buyer beware. I have waiting for 2.5 months for 1 item to arrive, in that time I have had some emails from Katies making many excuses. If time is no issue then this maybe no problem for you. I have lost my patience and asking for money back - fingers crossed that will happen.”
“I have been waiting 1 month for 2 items I ordered online . I do a lot of online shopping and this would have to be the worst customer service I have come across.”
