Kotomi Reviews

Name: Kotomi
Address: 23/442 Geelong Road, 23/442 Geelong Road, West Footscray
Rating: 4.80

4.8 Rating 1,110 Reviews

96 %

of reviewers recommend Kotomi

4.8

Based on 1,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

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203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Edit: They shipped me a new colour as soon as I let them know of their mistake, free of charge. I was very impressed with their customer service. The shipping was very quick; however, I received the wrong colour of the top. I emailed the company and I got confirmation that a new top would be sent to me, but I have not received a tracking number or any follow-up emails. I will definitely be changing my rating once I get the right top, but for now, I am a little disappointed.”

Helpful Report

Posted 5 years ago

“I ordered the tamson top and bottoms. When I received the top, the seam came out the same day of wearing. I emailed customer service, and they made it right! They refunded the price of the top and were very fast in replying. I will definitely still order from them in the future.”

Helpful Report

Posted 5 years ago

“I received my kotomi swim today! I’ve ordered before and I love it! But I was a little disappointed that the swim suit didn’t come in a cloth bag like it did the first time☹️instead it came in plastic. But over all I still love my swim suit, I went up in size this time to a medium. The medium is a bit to big but the small is a little to small, wish there was an in between?”

Helpful Report

Posted 4 years ago

“I love the swimsuit i got! The styles are so cute and I will definitely be purchasing again! Mine was true to size as well”

Helpful Report

Posted 5 years ago

“Loved the bathers they fit so well and look nice on!! The coating of the bathers though has a very strong smell, I’m hoping it will go away over time? because I’ve already washed them”

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Posted 5 years ago

“I bought the Rochelle bikini top and bottoms in the ruched red/orange floral pattern. Bottoms are the cutest things ever, and they make your legs and booty look fantastic. Top is great as well, I really like the fact that you can adjust the sizing on the back, it's a nice design feature for smaller girls with larger boobs. Only issue with the top is the fabric coverage is quite low even ordering an XL - to make a bikini to fit someone with larger boobs you actually do need to add more fabric, you can't just size up the band!”

Helpful Report

Posted 3 years ago

“Good price, shipping was very fast”

Helpful Report

Posted 5 years ago

“Great Quality and Great Prices The swimsuit I bought is rlly great quality, super soft and looks exactly like the picture on the website. Additionally, the delivery was extremely fast for it having been shipped to the US. The prices were really good. With shipping my total came to 123 Australian dollars which are about 85 ish American dollars (maybe just a little more) which is an extremely fair price, as most swimsuits from American brands can cost up to 170 dollars excluding shipping. I gave it four stars instead of five just because the sizing is a little confusing on the website. I would’ve fit a medium (for bottom) based on my measurements but for the specific drawstring bottom I was buying was a little too small in the front, even if I purchased a large. However, I love the company and its swimsuits and will definitely will be buying more!”

Helpful Report

Posted 5 years ago

“loveeee the fit of this and i would say its true to size. I'm 5' 4" 115 lbs and got an extra small Love the cheeky cut and how it sits low in front but higher on the hips the only reason for 4 stars is I think the pictures could show a little more detail in terms of how the swim suit is ribbed fabric.”

Helpful Report

Posted 5 years ago

“Love the material, style, colours and fit! Bottoms fit perfectly, the top sizes were abit small. I removed the padded lining and they fit a little better. Would purchase again, would just buy a size up in the bra style bikini top!”

Helpful Report

Posted 4 years ago

“The bikinis are beautiful, however a few more option styles would be good I.e tie up bottoms. The only real disappointment with this brand is that they don’t provide refunds only store credit which for an online store I don’t believe is fair.”

Helpful Report

Posted 4 years ago

Kotomi is rated 4.8 based on 1,110 reviews