Lafantine.com Reviews

Name: Lafantine.com
Address: 37 Squires Walk, Kempsey, Droitwich Spa
Rating: 4.88

4.9 Rating 964 Reviews

97 %

of reviewers recommend Lafantine.com

4.9

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 568 568

Email:

enquiries@lafantine.com

Location:

37 Squires Walk,
Kempsey
Droitwich Spa
WR5 3JB

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Lafantine.com 4 star review on 20th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the service and products are good, you have a very deceptive of showing the pricing without VAT which is misleading and give the impression that your products than other suppliers, which it is obviously not. I cannot therefore recommend you to other people.”

Helpful Report

Posted 9 years ago

Hi Louisa, thanks for the feedback. Our published prices do indeed include VAT. I'm not sure which of our forms may have led you to believe otherwise. If you let us know, we'd be more than happy to ensure that it is clearer next time. I hope that helps, please let us know if there's anything else we can do. Best wishes Francisco

Posted 9 years ago

“Excellent service, as always”

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Posted 9 years ago

“It saves me a lot of money, and service is great!”

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Posted 9 years ago

“speedy and accurate service all round”

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Posted 9 years ago

“The delivery was very quick andsevices impeccable. Thank you”

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Posted 9 years ago

“Very fast and efficient. Website easy to use. Will definitely be using again.”

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Posted 9 years ago

“Really pleased with the price and delivery time . Will def use lafantine.com for all my dermalogica products in the future.”

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Posted 9 years ago

“I always order my products from Lafantine because it always works so well!”

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Posted 9 years ago

“Delivered promptly , no charge, pleased with service”

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Posted 9 years ago

“Order came quick.I got free samples too to try.plus it had leaflets n enough info about skin types m products.very impressed with the service. Thankyou.”

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Posted 9 years ago

“Swift delivery and always a good selection of samples.”

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Posted 9 years ago

“Fast Service efficient happy to buy from again decent prices for a premium product”

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Posted 9 years ago

“Order process is simple and I received my items within a few days, first time I have used the site and will definitley return.”

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Posted 9 years ago

“I always get the most friendly voice at the end of the phone when I phone to place an order. Last time was Holly-Ann and she was just delightful. Very helpful and willing to give me advice, and I thank her for adding so many little samples with my purchase. Always a delight to order through you at Lafantine, so many thanks. With best regards, Cheryl”

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Posted 9 years ago

Thank you Cheryl. It's always a pleasure dealing with you too!

Posted 9 years ago

“Would prefer a quicker delivery .....????”

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Posted 9 years ago

Hi Vivian, sorry you felt it was slow. You ordered at 22:30 on 4th August and we shipped 2nd class on 5th. You signed for it the morning of the 8th. This is fairly normal for 2nd class. We do have a 1st class option you can select for £3 if you wish. Best wishes Francisco

Posted 9 years ago

“As always, great service and very fast delivery! The package arrived within 4 days of purchase to Amsterdam, nicely packed and free samples to go with it. Very happy again, thanks team Lafantine :-)”

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Posted 9 years ago

“Always great service, great prices and offers and I think it is the best place to buy Dermalogica. Very generous free samples.”

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Posted 9 years ago

“Excellent service,prices the best-products amazing-they work for me.”

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Posted 9 years ago

“Cheapest site for dermalogica products, fast delivery and lots of free samples! Will definitely use again”

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Posted 9 years ago

“I have purchased my Dermalogica products from Lafantine for a few years now. The customer service is excellent and you always receive the products within four days of submitting your order and also at a very competitive price. Well done Lafantine.”

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Posted 10 years ago

Lafantine.com is rated 4.9 based on 964 reviews