Leekes Reviews

“ Following a conversation with Trading Standards, I submitted a complaint to the Customer Services Department on 21 May 2025. ”

“ Warning to all customers that want to install a new bathroom from Leekes in crosshands , ordered in March to be installed in aug , they didn’t order the stuff , reschedule for nov their fitter didn’t turn up , colour on a vanity unit incorrect, paid £2,000 more for another fitter , their service is appalling even their director Joanna littlejohn not answering her e mails from us ”

“ Not only was I dissatisfied by the very poor customer service I received but I was deeply sickened by the bombastic manner of the senior member of staff who showed a serious lack of empathy and, in my opinion, a lack of of understanding of consumer law. ”

“ Purchased a corner sofa and chair chose the soft thick cushions as thought they would be comfortable and hard wearing but after only two months they are looking very tired I have e mailed to complain but customer service were very unhelpful and quite rude they just said you have to dress them every time you sit on them and alternate the cushions as this is how the soft cushions are I won’t be shopping here again used to be quality but not anymore very disappointed expensive and look cheap ”

“ Very poor customer service. Refused to refund or exchange parts supplied in error. ”

“ Still not received item paid for on 5/1/22 although assured it was in stock , still waiting and changed dates 5 times so far , a bed frame and mattress Customer service is shocking , once you pay they really don’t care ”

“ I would not recommend as they will mess you around and waste your time and the customer service is non existent including from Peter Martin the director of the department. ”

“ Appalling Customer service. ”

“ Ordered fragile dinner service from Leekes, had to chase to see where my order was, after not hearing from them for nearly 4 weeks, but they quickly took my money. ”

“ It seemed rather pointless of him to phone me, other than to have an angry rant to a customer about how he disliked me making a fully justified complaint and escalating it when he didn’t respond! It ended up being dealt with by the Financial Controller, who made the stunning statement that “we’ve spent too long on this already”, seemingly being clouded by arrogance and forgetting that Leekes had caused all the problems to start with! All I can say is that Leekes leadership seem to exist in some sort of parallel universe where they think their service is perfectly fine. ”