Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

Write Your review

Tell us how Lilley Tile and Stone Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class. Great service.”

Helpful Report

Posted 7 years ago

“I was cutting cement board and I cut 40 holes in total and I still think there is a 100 more in it”

Helpful Report

Posted 7 years ago

“Ordered 17 bags of renovation screed on Friday 2.00. Delivered 10.30 Monday and laid it by 3.30. Its the third time we have had this service which helps keep the work flowing. Great service and a good price”

Helpful Report

Posted 7 years ago

“V fast and efficient service Thanks v much”

Helpful Report

Posted 7 years ago

“Excellent service. Advice provided over the phone and online ordering was painless. Very fast delivery with items well packed and in perfect condition. Reasonable postage costs. Would definitely use again.”

Helpful Report

Posted 7 years ago

“The amount of packaging around the two small products I bought was ridiculous. Two binbags of polystyrene chips are now going Into landfill.”

Helpful Report

Posted 7 years ago

“Item delivered was not up to the standard expected: when collection arranged, item was not picked up and had to be re-arranged. Office staff, however, as helpful as they could be in the circumstances.”

Helpful Report

Posted 7 years ago

“I was impressed by the large selection of products at very good prices compared with most other online stores. The cost of delivery seemed a bit high (although comparable with other stores for such bulky items) however despite having paid for just standard 3-5 day delivery it was actually sent Next Day AM, which was a pleasant surprise! 10 out of 10 for customer satisfaction and I will certainly use them again for my next tiling project.”

Helpful Report

Posted 7 years ago

“Ordered on Saturday, delivered on Wednesday. Very competitive price for grout and adhesive. Saved £00s compared to the price where I bought my tiles. :)”

Helpful Report

Posted 7 years ago

“Hi The goods are great but delivery is expensive.”

Helpful Report

Posted 7 years ago

“Poor advice. Poor customer service.”

Helpful Report

Posted 8 years ago

We're sorry that our services did not meet your expectations. We would be grateful if you could contact us with any issues you had so we may address them directly. At this stage your post is anonymous and we do not know what advice or customer service you are referring to. Many Thanks Ray Cannon Lilley Web Support

Posted 8 years ago

“Excellent service as always, deliveries continuely arrive on time, Stuart and his staff are polite and helpful if needed on the phone for any queries or product information. All in all a great website & great service”

Helpful Report

Posted 9 years ago

“Great service as usual, there was a small problem with the transportation of the order however Stuart at Lilley Tile & Stone managed the issue perfectly. Would definitely recommend them”

Helpful Report

Posted 9 years ago

“Good customer service and very reasonable pricing.”

Helpful Report

Posted 9 years ago

“Firstly they had the cookie of grout I've been looking for in stock !! Ordering was easy & I actually got it the next day !! Great service”

Helpful Report

Posted 9 years ago

“I am a returning customer. The products are of high quality and fast shipping.”

Helpful Report

Posted 9 years ago

“Fast service.”

Helpful Report

Posted 9 years ago

“Easy to navigate website, good prices, rapid delivery.”

Helpful Report

Posted 9 years ago

“They had the stuff we needed”

Helpful Report

Posted 9 years ago

“Your delivery cost is extortionate. The only reason i ordered from you was because i had to get a specialist colour grout knowone stocks.”

Helpful Report

Posted 9 years ago

James, I'm not sure what delivery you paid for, but as we explain on our website we do not amortize our carriage charges in the product price so the price you see for our standard carriage (£9.99) includes everything to do with delivery cost of packaging, documentation, actual cost of delivery etc. Also, on standard deliveries we charge no more than this, it is a fixed fee no matter how much you purchase. This does cause an issue when you are buying small quantities of grout/tools etc (Which we are currently looking at) but when you start buying pallets and larger quantities you will find we are still a lot cheaper than the competition. We do stock a lot of specialized product that our competitors do not, but we don't increase our carriage charge to penalize our customers.

Posted 9 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews