Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for item”

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Posted 5 years ago

“Excellent communication, very quick delivery and great products”

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Posted 5 years ago

“Very helpful in arranging collection and extra quick in answering emails.”

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Posted 5 years ago

“Fast delivery, trouble free purchase. I would definitely use again!!”

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Posted 5 years ago

“Order was delivered within couple of days and product is excellent. Thanks”

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Posted 5 years ago

“I am a returning customer of Lilley Tile and Stone, which should say something. My last order was missing one small item when delivered, but when I notified them the part was despatched immediately and I received it the next day. I'll be back!”

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Posted 5 years ago

“Returning customer. No hassle service, ordered online and delivered in good order.”

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Posted 5 years ago

“The speed of response from this company is just astonishing. A pm order placed this week was despatched from Kent within the hour and arrived on my doorstep in the Scottish Borders mid-morning the following day, beautifully packed and ready for my project. Thank you so much!”

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Posted 5 years ago

“Levelling compound arrived in very quick time, well packaged. Excellent service, thankyou.”

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Posted 5 years ago

“Click and collect was very efficient. As always products were good quality.”

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Posted 5 years ago

“Ordered online and the item was delivered quickly. Good service so I used them again and would do so in the future 👍”

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Posted 5 years ago

“Highly recommend,very helpful knowledgeable staff”

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Posted 5 years ago

“Lilley Tile and Stone offered great value and did a great job delivering our products quickly”

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Posted 5 years ago

“Brought some grout, the delivery was quicker than I expected and packaged well”

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Posted 5 years ago

“Ordered adhesive on a Thursday and paid £42 for next day delivery. Emailed received saying dispatched on Thursday. Delivery came Monday! Waste of money.”

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Posted 5 years ago

“Always helpful with enquiries, good communicators, quick end efficient service and reasonable value.”

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Posted 5 years ago

“Item was damaged in transit (not sellers fault). Great Comms from Stu, and replacement was promptly sent out. Highly recommend A*”

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Posted 5 years ago

“Prices from Lilley Tile and Stone are pretty good but the customer care is quite shocking in fact seems to be non-existing, with a recent order after 8 days from notification of being shipped I had no idea when the delivery was actually coming as DPD notified me they were awaiting the items but had not actually received them to process and complete the delivery. Despite 2 emails I have heard ZERO from Lilley Tile and Stone, the orders did eventually turned up but I already had to make alternative arrangements for the materials from another supplier as the complete lack of a reply from them was very unprofessional.”

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Posted 5 years ago

Brian, We're extremely sorry you experienced issues your order. I don't want to use the "Covid" excuse but i know some deliveries were later than expected recently due to courier issues. Once we raise a despatch note the goods are ready for DPD collection so it would possibly have been a late pick up. Ref the communication issues I will forward your comments onto the Sales team. I know they are working as hard as they can to communicate back to our customers and i'm sorry that your issue was not resolved in a timely manner.

Posted 5 years ago

“Great service. Thank you so much for your help.”

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Posted 5 years ago

“Good stock and quick delivery”

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Posted 5 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews