Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company with fast and accurate supply, extremely helpful to DIY'ers. Only 2 improvements I would suggest, better delivery prices... current delivery charges are a little off-putting and the website is not the easiest to find things in. Still overall a brilliant company to deal with.”

Helpful Report

Posted 4 years ago

“Great range of difficult to find products, I was looking to purchase Schutler trim items. I rang to check stock of the trims me, the support was polite and efficient - told me the items were in stock with the manufacturer. So I placed my order online and the items were dispatched the same day from the manufacturer. I’m impressed with how efficiently the company and the manufacturer handled my order. No qualms in recommending them. I also think the cataloguing of the products on their website is very good - the descriptions and titles made it very easy to find what I needed. I can’t underscore how important this last bit is if like me you are a novice at choosing trims.”

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Posted 4 years ago

“Perfect quick and efficient”

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Posted 4 years ago

“In stock answered phone quick, dealt with my query, paid and sent out next day. Could it get better 10/10”

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Posted 4 years ago

“I am very happy with my correspondence with Stu. He was extremely helpful in guiding me to get a product I wanted to get shipped to USA. I really appreciated all the assistance.”

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Posted 4 years ago

“Great to deal with on the phone , next day delivery in an emergency was superb !!!”

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Posted 4 years ago

“Easy to use website, I picked up my products. All round good experience.”

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Posted 4 years ago

“Great selection of niche shelves from Schlueter”

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Posted 4 years ago

“An absolutely fantastic service, I couldn’t believe how helpful they were when I was trying to find a certain colour of grout for my new tiles. They even rang me to tell me when it was in stock so that I could order it. I will certainly use them again. Elizabeth Banks”

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Posted 4 years ago

“Excellent service and very friendly staff. Would use again.”

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Posted 4 years ago

“Quick and accurate delivery Thank you”

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Posted 4 years ago

“Excellent! Stock an excellent range of items and with fast delivery.”

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Posted 4 years ago

“Excellent service to help me source a product urgently. Customer Service and follow up top-notch.”

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Posted 4 years ago

“I ordered perimeter expansion joints for floor tiling. I am very pleased they were delivered next day in perfect condition as my tiler could'nt continue with tiling the floor if the joints were bent/delayed in post.”

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Posted 4 years ago

“Great service...”

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Posted 4 years ago

“Easy to order, competitive price, quick delivery. Very happy.”

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Posted 4 years ago

“Great product. Got rid of the rust on the patio really well. Arrived on time with no issues thanks.”

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Posted 4 years ago

“Lovely. Wanted brass edging and found it! Lovely quality, thank uyou”

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Posted 4 years ago

“Easy to order Fast delivery Great service Would definitely use again and recommend to friends”

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Posted 4 years ago

“Easy to use website, amazing colour choice for grout, very efficient turn around and delivery. Have used Lilley Tile more than once as they are so efficient”

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Posted 4 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews