Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful regarding my technical query. Website has a few bits that don't seem to work. Delivery information confusing, to say the least. Overall a good team and will keep using them.”

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Posted 7 years ago

“Package didn’t arrive on time due to courier. However company quick to rectify this and refunded shipping charge. Staff are informative and happy to help.”

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Posted 7 years ago

“Good company,good product, But to expensif for shipping a. Bag Of Mapei Planeiseal ciment of 25 kilo and 4 tube of silicone to central London .”

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Posted 7 years ago

“Great quality product and very quick service. Thought the order included a shoe bag which was not in the package.”

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Posted 7 years ago

“Order arrived yesterday. Good communication from Lilley Tile and stone after my query. Only Aspect I would say is the delivery price should be cheaper for 3-5day delivery.”

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Posted 7 years ago

“Hi The goods are great but delivery is expensive.”

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Posted 7 years ago

“Good customer service and very reasonable pricing.”

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Posted 9 years ago

“They had the stuff we needed”

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Posted 9 years ago

“Everything supplied quickly as ordered. Good price. Unfortunately Royal Mail made a bit of a mess of the delivery but not Lilley's fault at all. Good service otherwise.”

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Posted 9 years ago

“I was pleased to be able to purchase a small 2Kg bag of coloured grout. A prompt service from Lilley Tile and Stone but Parcel Force went to the wrong street, even though the address was correct. This took a whole afternoon of phone calls and chasing the lost grout! The tracking service helped me realise something had gone wrong.”

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Posted 9 years ago

“we love this product because it brings the stone patio back to life. we did not appreciate the 2 very early morning automated phone calls from the delivery service.”

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Posted 9 years ago

“They have the best range of resources and I found in there what I was looking for. Unfortunately the next working day delivery is a bit expensive and I had to use it anyway. I receive the pallet with one item missing, could be a delivery company fault, I contacted Lilley Tile immediately and they offer to send me the item. Very good service, marked 4 stars only for the price of the delivery otherwise would be 5.”

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Posted 9 years ago

“Friendly service & quick delivery.”

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Posted 9 years ago

“Got the goods I needed without delay , arrived in 2 days.”

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Posted 9 years ago

“Ordered products at a good price and when delivered were well packaged. The delivery was, however, not quite what was intended as the goods arrived two days late, but this was not the fault of Lilley Tile and Stone, but Parcel Force. Lilley Tile and Stone did refund the delivery cost as a result - thanks.”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

“Prompt service and advice very approachable”

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Posted 9 years ago

“Good price and delivery”

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Posted 9 years ago

“They delivered on their promises”

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Posted 10 years ago

“Quick delivery . The price of delivery is to expensive it let's you down”

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Posted 10 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews