Lilley Tile and Stone Ltd Reviews

Name: Lilley Tile and Stone Ltd
Address: Unit 1b-3b Herne Business Park, The Links, Herne Bay, Kent
Rating: 4.72

4.7 Rating 1,693 Reviews

93 %

of reviewers recommend Lilley Tile and Stone Ltd

Company Reviews

Questions

Metrics

4.7

Based on 1,693 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01227 362612

Email:

stu@lilleytileandstone.co.uk

Location:

Unit 1b-3b Herne Business Park,
The Links,
Herne Bay
Kent
CT6 7FE

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Lilley Tile and Stone Ltd 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbeatable service.”

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Posted 4 years ago

“The purchase arrived promptly with no issues. Very happy with service.”

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Posted 4 years ago

“Professional advice and quick response. Great service!”

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Posted 4 years ago

“Very quick delivery and packaged well happy with the purchase .”

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Posted 4 years ago

“Very Helpful and quick delivery”

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Posted 4 years ago

“Found exactly what I was looking for on the Lille’s website. Good information and description provided. Product (polymer grout colour) was sold for a good price, dispatched quickly and I was kept informed of progress. Would recommend and use again.”

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Posted 5 years ago

“Great store, description on website accurate. Good communication regarding delivery. Recommend to anyone.”

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Posted 5 years ago

“Fast service, great prices”

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Posted 5 years ago

“Excellent service with most items in stock for immediate dispatch.”

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Posted 5 years ago

“Good prices and quick delivery!”

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Posted 5 years ago

“Good quality Fast delivery”

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Posted 5 years ago

“Good experience with both customer service, product & delivery”

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Posted 5 years ago

“Silicone ordered and delivered fast. Will definitely use again.”

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Posted 5 years ago

“I think I got it before I ordered it ,brilliant service thank you 👏”

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Posted 5 years ago

“Very helpful sales person on telephone, very informative about the product purchased. Transaction was smooth and the delivery outstanding.”

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Posted 5 years ago

“Order was dispatched and delivered very quickly couldn’t be more satisfied”

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Posted 5 years ago

“Great service and my small delicate brass tile trim was exceptionally well packaged!”

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Posted 5 years ago

“The box had been dropped and the lid broken glue leaked out”

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Posted 5 years ago

John, very sorry to hear that. Can you confirm that you contacted store to replace the item? Whilst we do our best to ensure the products are as protected as possible, unfortunately, there are the occasional drops during the delivery process. We ask that any customer who is unfortunate enough to receive a damaged delivery, send a photo of the delivery through to the store on that day so we can urgently replace and also report to the courier. Best Regards Ray Lilley Web Support

Posted 5 years ago

“Rapid delivery ect ✅ but my rubi work bench is missing on of the metal clips (got 3 of 4 clips ) can yous help me out thanks.”

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Posted 5 years ago

“Really good service and communication. I had some questions on the grout and Stu and Colin were really speedy in answering my questions. Products arrived swiftly. Highly recommend”

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Posted 5 years ago

Lilley Tile and Stone Ltd is rated 4.7 based on 1,693 reviews