“I thought that the picture will be put in vertical position a bit zooming face but it was put horizontal just to fit picture. In this case it should be telling people how it's going to be or see an example how it's going to be with different types of picture. Also it's hard to see the picture on the tag,you have to move it to catch good point of view to see it.”
We fit the photo as best we can according to the item purchased and the image we receive. I have had a look at the image and we could not have zoomed in on it as the hands would have been cut off and it did not look right. We have not had any issues before with customers being unhappy with these and the photo engravings are our biggest sellers. The item when it arrives is highly polished as it has just been made, but will be clearer over a very short time as the item is worn. Many thanks
“I sent for the Sterling silver Slimline Men's ID Curb Bracelet for my Grandson for Christmas but when it arrived I was so disappointed in the size. It was far too delicate for a 15 year old boy. Luckily I didn't have it engraved so have had to send it back to you. - I posted it yesterday 6th December so hope you will be able to refund the cost. I thought your picture of this bracelet was very misleading.”
We are sorry you were not happy with your purchase. We take great care to note all the dimensions and weight on the website, but we appreciate it is sometimes hard when ordering online. All out photos are taken by us so we are sure that customers can see the item they are purchasing in as much detail as possible. Refunds are processed within 48 hours. Many thanks
“Needed a replacement 'namedropper' Kiki necklace for my daughter, after she lost hers. Our order arrived in around five days. It's lovely....an excellent replacement....so it made us very happy!”
“My item arrived wrong. I contacted LoveSilver and explained the problem. That reacted very quickly and replaced with the correct item within two days. They didn't wait for the faulty item to be returned. Mistakes do happen but I always judge a company by the way it reacts to a complaint. They were very very good.”
