“The service i got from start to finish was excellent always keeping in touch about my car.John Ennis was dealing with me through emails and phone calls when my car was coming in.Maklin motors if u were you i would get John signed up on long term as he has excellent customer service giving a 5 star treatment.”
“Once again the staff at Macklin motors Linwood have excelled themselves, car number 6 on the road.
As usual Dylan found me the car I wanted, I found All staff went out of their way to make my deal smooth, got my car earlier than expected and love it. To the Sales team, service team, valeters, mechanics, you name it, all were fantastic.
Many thanks Macklin motors Linwood.
5 🌟🌟🌟🌟🌟 from me to You all.
Happy Customer (very)
Danny”
“I was sold a car with a serious fault, car was obviously not fit for sale as the day I drove it home the steering failed, after sending it back to get fixed the garage seemed to have lied about fixing it as the part they said was changed was still in the car and the car was still broken when I was given it back?! Should not have happened to a car that’s not even 2 years old! Car is now up for sale again and i would not trust it has properly been fixed again”
“Bought a car 5mths ago sakes people could not have been more helpful gave a good review .Now there is a problem I phoned them said I would get a call back No Call Back one week later I called them usual excuses about call back did not get the service I was promised when I got the car about how good there after sales service is Do Not Belive Them they can't wait to get you off the phone and never ever buy a warranty package from them.”
“Would I use Macklin motors again? NO I definitely wouldn't. I recently purchased a car from them online to which I have never done before and I certainly wouldn't do it again. I first saw the car on motors.co.uk and it was titled SUPERB LOOKING CAR!! The photos taken backed the title up so after speaking to a sales representative at Macklin motors about a few worries I had about purchasing online I decided to buy the car and have it shipped to a local branch of their company(Bristol Street motors Sheffield).
After completing all the paperwork for the car at Bristol Street I finally got to see the car in the flesh. First impressions was yes it looks good until I got closer. The bonnet looked like someone had used it for air rifle practice as it was covered in chips, the wing mirror was split in half( photos showed wing mirror like new), all four doors had paint work damage and the driver's side visor was broken. When I lifted the bonnet to look at the engine I noticed that you could see the floor so on inspection I saw the the front bumper and the engine under carriage panel had been ripped off and just left. I just couldn't believe that the SUPERB LOOKING CAR!! as described on the website was in such a battered state even the salesmen at Bristol Street we're embarrassed on the presentation of the car.
I was ready to walk away and ask for a refund but the manager at Bristol Street motors reassured me that he would arrange for all the work that the car needed to be sorted and whilst this was happening I would be given a courtesy car to which I agreed. I just had bring the car in at a later date.
Whilst driving the car home from Bristol Street motors I heard a knocking noise every time I went over a the slightest bump (the car had been serviced and passed MOT) so when I returned home I emailed the manager to have a look into this aswell when the car was brought in.
This bits the best, after a bit of investigation I found the photos that were shown when I was buying the car were two maybe three years old as the mileage was showing as only 16,000 when in fact it is 34,000. Are they actually allowed to do that is it legal ?
Finally I took the car in to Bristol Street motors and just to show you how much damage their was to the car they actually had the car in total for 16 days and the work
work cost around a thousand pounds to rectify. I cannot thank Bristol Street motors of Sheffield enough for rectifying all the problems but I would never buy or encourage any one to buy from Macklin motors ! I was told twice that someone from Macklin motors would call me but I never heard a thing from them.”
“Recently found a used fiesta for son for first car. Dean salesman made a video where he told us it would be checked in workshop and the timing belt would be done no worries. Still have video. Dean said he'd be in touch the weekend no communication from him. Husband phoned Sunday to be told he was busy. He phoned Monday to tell us timing belt would not be done. Husband wanted to speak to someone above him. Phone call ended Dean took the reserve off and put if back on Forcourt without speaking to us. Don't even know if deposit has been refunded. No communication. Customer service disgusting. DO NOT USE THIS GARAGE. Cowboys.”
