Magenta Storage Ltd Reviews

Name: Magenta Storage Ltd
Address: Brooklands Farm, Pepperbox Lane, Guildform, Surrey
Rating: 4.65

4.7 Rating 412 Reviews

92 %

of reviewers recommend Magenta Storage Ltd

Company Reviews

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Metrics

4.7

Based on 412 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

08000119823

Email:

info@magentastorage.co.uk

Location:

Brooklands Farm,
Pepperbox Lane,
Guildform
Surrey
GU5 0LW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service from start to finish. Staff very friendly and extremely helpful, 24hr access whenever I needed to pick anything up, great unit, fab service”

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Posted 5 years ago

Thank you Melissa for your kind review. Here if you ever need us in the future! Very best wishes with all your future plans! Helen (Branch Manager)

Posted 4 years ago

“We got first class service from the staff at Banbury from the first enquiry contact to the final exit of the unit. The unit was accessible 24hrs a day and If we needed a member of staff was on call. They got us the best deal for the unit size we needed and down sized us when we wanted to.”

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Posted 5 years ago

Many Thanks Paul for your lovely review and thank you for choosing Magenta Storage. Very best wishes with all future plans. Helen (Branch Manager)

Posted 4 years ago

“I paid for 24 hour access and upon arrival I couldn’t access the premises. My bed was in that storage unit which meant to had to rent a hotel room and another van for the next day. COSTING ME NEARLY £200. Be very careful with that the staff tell you.”

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Posted 5 years ago

“Great Srvice and very helpful”

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(Banbury) - Posted 5 years ago

Hi John, thank you for your 5* review. We wish you well with your plans. Kerry

Posted 5 years ago

“Informative and easy process!”

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(Oxford) - Posted 5 years ago

“Helen and the team at Magenta provided an excellent service to us when we needed to put our house contents into storage for approximately 5 weeks. The magenta facility at Banbury was well maintained and clean, access was available 24hrs a day and the facility was secure. All communication with the team at magenta was clear and accurate and I would not hesitate to recommend them to anyone in the future…”

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Posted 5 years ago

Hi Mike, Thank you for taking the time to leave us such a lovely review. We always aims to make the process as straight forward as possible especially as moving can be so stressful. I have passed your comments on to the team and we wish you all the very best with your move. Kind Regards Kerry

Posted 5 years ago

“Magenta is convenient, easy to use and the staff are friendly and very helpful”

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(Oxford) - Posted 5 years ago

“The staff were great help and really friendly”

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(Banbury) - Posted 5 years ago

Hi Emma, Thank you for leaving us a review. We hope your settled and everything went to plan. Kerry

Posted 5 years ago

“My locker was broken into and my stuff stolen. Magenta insurance refused to the reimburse me. I Would not recommend this company to anyone!”

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Posted 5 years ago

“DO NOT USE MAGENTA STORAGE!!!! Someone picked my lock and stole my £500 bike. Magenta insurance refused to reimburse me any sum because the unit was not violently broken into. So anyone can pick a lock and steal what they want and you will not be reimbursed. What is the point of a storage unit or insurance if your valuables get stolen and then aren't reimbursed???”

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Posted 5 years ago

Dear Mr Wiggins, We are so sorry to hear about your recent bad experience at our Oxford store. Whilst we can fully understand the frustration at losing something from your storage unit we have done everything we can to assist with the investigation. Having gathered all the evidence your case was passed on to our insurance provider who, unfortunately, on this case were unable to settle in your favour because there was insufficient evidence of any theft. As a business, we are not open 24hrs and our staff regularly walk around the building to check storage units and make sure everything is in order. In your case there was no evidence of any tampering to the unit or the padlock you used to secure the door and we have not found any footage on our CCTV to support your claim of theft. We do hope that you find your missing items but we are confident that they were not stolen from your storage unit having completed our investigation. Kind regards, Magenta Self Storage

Posted 5 years ago

“Very good company to deal with excellent customer service people.”

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(Banbury) - Posted 5 years ago

Hi Keith, Thank you for the 5 Star review, we are proud of our Team and its always great to see such lovely reviews. Kerry

Posted 5 years ago

“Fantastic facility, totally flexible and amazing service. Also great value, very impressed.”

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(Banbury) - Posted 5 years ago

Hi Sue, Thank you for your 5 star review. We do pride ourselves on our service and it is great to see you have had such a great experience with us. All the best Kerry

Posted 5 years ago

“Helpful staff. Great location. Easy access. Clean premises. Would highly recommend.”

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(Banbury) - Posted 5 years ago

Thank you for taking the time to leave us a review. It is always great to hear from our customers. Kerry

Posted 5 years ago

“The service, was fast and super efficient and the Branch Manager Jeremy Parsons, deserves a shout out for a smooth and professional service and represents your business well - thank you”

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(Oxford) - Posted 5 years ago

“I’ve stored with Magenta for a number of years. The new manager, Simon, is arrogant, egotistical and lacks the most basic people skills. The staff beneath him aren’t any better. You aren’t acknowledged when you walk in, as they’re too busy eating junk food or watching movies on phone screens, which seems to be commonplace now. They’re almost annoyed to be interrupted. We were part of the move from the old Acton store, where we were promised that our rates would be held for a year. Yet another false promise. A far cry from when the place was run by Paul, or indeed Ange, who seemed to have a lot of time for customers. I’d advise anybody to go to an alternative storage. Disappointing in the least.”

Helpful Report

Posted 5 years ago

Thank you for your review. My team and I strive to exceed all customers’ expectations and clearly, in your case we failed to do that. I am responsible for the store and I am disappointed that I have made you feel the way that you do. I do not believe this review is indicative of the service we provide and would request an opportunity to try and make this situation and your view on my store better. Please do call me on 020 3763 3915 to discuss your concerns in complete confidence. If you prefer, I can provide you with my Area Managers contact details and you can discuss with him directly.

Posted 5 years ago

“We couldn’t fault the service we received from Helen and the team at Banbury it was excellent and we would highly recommend to other people. The facilities provided also made the whole process easier.”

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(Banbury) - Posted 5 years ago

Many Thanks for your kind review Christine and your valued custom. Best Wishes for your future plans. Helen

Posted 5 years ago

“Excellent facility with friendly , staff . Excellent”

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(Banbury) - Posted 5 years ago

Hi Stephen, Thank you for the review. We hope your plans are going smoothly. Kerry

Posted 5 years ago

“The Magenta team in Banbury are amazing. Not only is the storage facility great but the service is impeccable.”

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(Banbury) - Posted 5 years ago

“Perfect location, very efficient and staff could not be more helpful”

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(Banbury) - Posted 5 years ago

Hi Lesley, Thank you for taking the time to leave us a review. We do pride ourselves on our customer service and it's always great to see this reflected in reviews. Kerry

Posted 5 years ago

“Very friendly and helpful staff. Nothing seems to much trouble. Reasonable price. Easy access”

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(Banbury) - Posted 5 years ago

Thank you for your 5 star review. It is always great to see. Kerry

Posted 5 years ago

Magenta Storage Ltd is rated 4.7 based on 412 reviews