MagicJack Insights

MagicJack have a Customer Happiness Grade of D. Customers are unhappy with their customer service.


Happiness Grade
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Customer Service - Average

Industry Average
" The power adapter failed ( twice ) and they refused to replace it. The 'guarantee' is only for 30 days. The charge to replace it was approx. $16. Having spent over an hour on the chat app with them they also refused to refund my money for unused years of service so I am left with a useless device. "
- Paul in Toronto
" I have a problem with service, but when I call for help, they said that I must pay $70 than I will get help!!!! "
- Nelia

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