“1 star is too much. 4 week wait for a "not as described" bike to arrive and now they won't fix it unless it's returned. Only a 10 minute job to sort but they won't send me the cassette to do it. I have to send the wheel back which will be gone for ages.
Pants attitude - should have been correct in the fisrt place, I have receipt saying it was checked, must have been by a blind person. Not happy. won't use and or recommend them. If you look there are similar reviews on here so there is a common problem they don't seem to care and or want to address in the most efficent way possible, just mess the customer around.
Without customers you are nothing, maybe you should do something about that?
Thanks for nothing”
“As another review posted "Do not order from them. If they send you a bad or wrong item, they simply refuse to acknowledge the error". Be 100% certain you know what you have ordered from Merlin Cycles, I suggest taking a screenshot of the product at the time of sale as even the invoice won't match up. Caveat emptor - the fact that buyers typically have less information about the good or service they are purchasing, while the seller has more information. The quality of this situation is known as 'information asymmetry'. Defects in the good or service may be hidden from the buyer, and only known to the seller”
