National Express Reviews

“ National Express admits the service didn’t operate, yet still refuses to refund me for the journey they failed to deliver. ”

“ Do NOT buy flexible ticket if your journey is on the same day, they offer no flexibility unless they cancel their service, basicially they sell something they do not offer (you have to refund/change at least 24h in advance!!!.Instead I recommend not to pre book and just buy it onboard it will give you most flexibility. ”

“ I filed a complaint and asked for a refund. ”

“ This is Heathrow, not a village bus stop! Managed to buy a ticket through a third party at the very last minute but had to pay a £5 fee on top - outrageous! Original money was put back into my account, but National Express will not refund the extra fee that I had to pay, which would have been the right thing to do, if only to show a decent level of customer service. ”

“ As my ticket was standard I was denied a refund for the coach I was never aid to board. ”

“ After reaching out again via email, I received a clumsy response stating that I could not get a refund for expired tickets. ”

“ Bus departed 16 minutes early leaving us stranded during the night in Leicester bus station! Complaint response exceeded National Express timeframe and resolution was a poor partial refund. ”

“ they then tell you to email your compliant and when you email them they will tell you cant get a refund because THE ONE TIME I CAME LATE Recently i booked for 9 35am i missed the bus due to me coming 25 mins late because my local bus was delayed. ”

“ When I sat in the coach, I read the small prints and I realised I have been charged wrongly because my suitcases it’s with in the requirement of their policy, when I got to Heathrow airport, I wanted to go to National Express office to have a refund, but I realised they don’t have a office at Heathrow Airport. ”

“ I asked to speak to a manager who first said he would refund my ticket and taxi but went back on his word and said later that he would not refund the ticket as he got us half way home. ”