National Express Reviews

1.6 Rating 325 Reviews
B-
Happiness Grade
Read National Express Reviews

Phone:

08717 818178

Location:

National Express House, Birmingham Coach Station, Mill Lane, Digbeth

B-

Customer Service - Average

65.52%
Industry Average
It was refreshing to deal with someone so totally committed to customer service.
posted 3 months ago - David Rossi
Brilliant app. Easy booking, simple to navigate. Prices, times & options all in one place. Booked tickets available within the apps wallet feature. So easy to use! National Express coaches; clean, on time, helpful drivers. We wouldn't use any other service.
posted 5 months ago - Emma Wood
I have been using National Express coaches regularly this last year and I found the service excellent, the coaches clean and a very professional staff.
posted 6 months ago - Anonymous
I applaud the exceptional customer service provided by National Express and all their drivers.
posted 9 months ago - Anonymous
Great service from Dan on the 0535 from Golders Green last Saturday 22nd July to Stansted. Friendly, nice driving and a clean and comfort coach.
posted 10 months ago - Marian
The lady in the ticket office , Reme was so helpful and very friendly. She is a credit to National Express. 5 star service
posted 11 months ago - Anonymous
Travelled to Canterbury from Exeter and back excellent service ,really helpful drivers ,comfy seats
posted 1 year ago - Anonymous
Highly recommend this service. Easy booking. Lovely coaches and staff. Real value for money.
posted 1 year ago - Gaumey
Due to train strikes, which have left me really “stuck”, I booked National Express coach to and from my place of work. I am very pleased with the service and the comfort of the coach. The drivers have all been pleasant. Thankyou:)
posted 1 year ago - Kathy
Great service by National Express, Birmingham to London service.
posted 1 year ago - Anonymous