“Nonsense these bad reviews 2 guys from Leeds came today and replaced my transit van windscreen.
Alot more professional than autoglass who I've used in the past.
Spot on service and experienced”
“Took car in for my appointment. Turned up & they apologised as did not have the windscreen. Rebooked appointment for another day, made sure they were totally aware that I needed back for Sch pickup, dropped there 9am. Heard nothing back by 1.30 called & was told calibration would take 45mins. Got there an hour later. Still not done. Excuses Re removal of a van, not my issue. A useless apology. Still waiting. Annoyed yes. Also they did not repeatedly answer their phone line. Told they were short staffed. Well hire more staff, lots of people out there looking for a job! Excuses after excuses. Total shambles, think undercover bosses needs a visit!”
“They made an appointment for my Windscreen to be replaced today 9/09/21, which was reported on 25/08/21, they called into say that the Technician was off sick & rearranged the appointment for 24/09/21. So basically they are making me wait over 2 more Weeks. What a rubbish Service, avoid these fools”
“Shame there's no option for No stars. Appalling company. Customer service is dismal. Concern for customers non-existant. They are terribly good at making excuses, however. No sense of responsibility or attempt to put themselves out to rectify a problem, even if the situation, as is mine, is that they have left a customer in a situation that is Unsafe. Quite shocking. They should be closed down”
“All I can say is avoid this company like the plague. Five weeks and counting that I have been driving around with a piece of plastic on the back of my car and National Windscreens are totally useless in any solution or temporary help on the matter. Negligent is what they are. I am unsafe, my car is insecure and they don't care at all. Absolutely disgusting attitude. I have spent too long on the phone with their hopeless 'customer service' people ( not a phrase they really understand) and am now resorting to social media to say BEWARE. Dismal communications, Complete lack of empathy and customer care, along with what I suspect can be termed Basic Negligence”
“"Technician",broke both pillars to windscreen in three places when changing windscreen. He glued them together and back on. He said the office had been informed and they would be in touch with a further appt. This didnt happen and when queried about replacement pillars they didnt have a record of them being broken and turned blame onto me for somehow breaking them.
Now my insurers wont fix pillars and national windscreen wont pay for breakage.”
