“Appalling company, I've never known anything like it.
Appointment one - supposed to arrive at 9, I get a text at 10 saying the glass had been broken in transit. I called to rebook.
Appointment two - turned up without the equipment to complete the job. The fitter told me not to call to rebook and that they would call me. They didn't. I waited 10 days and then I called to rebook.
Appointment three - got a call to rebook for another date.
Appointment four - booked for a Friday at 9. They called at 11 to confirm booking for the next Wednesday. Told them it was supposed to be that day and they got confused. Rebooked again.
Appointment four - supposed to be on Wednesday but the chances of them turning up seem slim.
Anyone looking to get their windowscreen replaced should 100% avoid these clowns. They have no idea when it comes to administration. The staff on the phone are very unprofessional, they clearly have no idea what they are talking about and don't communicate with each other. They will happily put the phone down on you for no reason other than them not having a clue what they are on about. The fitter turned up in a dirty rental van with a windscreen in worse condition than the one I need replacing. That should of been a sign for me to cancel.
All this company has done is cause stress and ensure that I'm still driving around with a cracked window a month after my original appointment.
Absolute shambles of a company and judging by the reviews, this is just how they operate. How they are still in business confuses me.”
“Absolute dog poo service. It has taken 3 days to finally speak to someone on the telephone. The telephone numbers listed online and on the sms txt message diverts you through to the national call center. 40 minutes on hold and met with a call handler with poor customer service. I had already undertaken an online chat and rearranged the day for the windscreen to be fitted days before only for that conversation not to be passed onto the Exeter Branch. As they could not fulfill my request I have paid privately to have this fitted elsewhere.”
“Bad experience not with the replace of the screen but with the broken parts around him from the installer.
He tried to hide the damage with the silicon for the glass and did not told me about this.
After a long long wait and after a claim about his damage,the part broken arrived...broken.”
“Took car in for my appointment. Turned up & they apologised as did not have the windscreen. Rebooked appointment for another day, made sure they were totally aware that I needed back for Sch pickup, dropped there 9am. Heard nothing back by 1.30 called & was told calibration would take 45mins. Got there an hour later. Still not done. Excuses Re removal of a van, not my issue. A useless apology. Still waiting. Annoyed yes. Also they did not repeatedly answer their phone line. Told they were short staffed. Well hire more staff, lots of people out there looking for a job! Excuses after excuses. Total shambles, think undercover bosses needs a visit!”
“They made an appointment for my Windscreen to be replaced today 9/09/21, which was reported on 25/08/21, they called into say that the Technician was off sick & rearranged the appointment for 24/09/21. So basically they are making me wait over 2 more Weeks. What a rubbish Service, avoid these fools”
“Shame there's no option for No stars. Appalling company. Customer service is dismal. Concern for customers non-existant. They are terribly good at making excuses, however. No sense of responsibility or attempt to put themselves out to rectify a problem, even if the situation, as is mine, is that they have left a customer in a situation that is Unsafe. Quite shocking. They should be closed down”
“All I can say is avoid this company like the plague. Five weeks and counting that I have been driving around with a piece of plastic on the back of my car and National Windscreens are totally useless in any solution or temporary help on the matter. Negligent is what they are. I am unsafe, my car is insecure and they don't care at all. Absolutely disgusting attitude. I have spent too long on the phone with their hopeless 'customer service' people ( not a phrase they really understand) and am now resorting to social media to say BEWARE. Dismal communications, Complete lack of empathy and customer care, along with what I suspect can be termed Basic Negligence”
“"Technician",broke both pillars to windscreen in three places when changing windscreen. He glued them together and back on. He said the office had been informed and they would be in touch with a further appt. This didnt happen and when queried about replacement pillars they didnt have a record of them being broken and turned blame onto me for somehow breaking them.
Now my insurers wont fix pillars and national windscreen wont pay for breakage.”
