Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,702 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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267

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with quality of the food, service and the packaging. Honestly don’t know how human food manages not to come in fully recyclable packaging like this!”

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Posted 2 years ago

“Of the several raw dog food brands I've tried, Naturaw is the best. I appreciate their great variety of flavors, and especially their heart and tripe recipes. It's wonderful to have a source of nutritious tripe which is not smelly! Their new Forager range adds healthy variety to the mix. There has not been one recipe my dogs tried that they did not love. Keep up the good work!”

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Posted 2 years ago

“Dog loves it, we love the convenience, win win!”

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Posted 2 years ago

“My dog loves his food every single time he has it. We loveee all of the products especially the puppy range! My pup has a lot of allergies but this food is great at keeping him healthy and thriving. The packaging is eco friendly and colourful which gives it a luxury feel. The eco scheme to send back the wool is amazing!”

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Posted 2 years ago

“Quality food that my dogs love! Best packaging on any food I’ve found - totally compostable ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“My dogs love and thrive on naturaw food, while I love the ethics of this company. Perfect!”

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Posted 2 years ago

“This is a brilliant product, my dachshund is in fantastic health with a fabulous shiny coat..”

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Posted 2 years ago

“The packaging gets worse every time. The plastic just doesn't release from the top and it's an absolute nightmare. Bought from here for years but I think our time is nearly up now. Really disappointed - sort it out Naturaw!”

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Posted 2 years ago

“Very fast delivery and good product”

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Posted 2 years ago

“We love the quality of the food. My dog really enjoys this.No nasty aroma as with some other raw foods we have tried. Been on raw for 2 years and this is the best. Packaging is nice and practical for fridge and freezer storage. Really keen on the fact it’s sustainable packaging. Delivery was good. Just placed our second order :)”

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Posted 2 years ago

“We bought this food BC it was the top rated on allaboutdogfood.com and you can really tell the difference between Naturaw and the one I was feeding previously, in that it's not like mush. The ingredients looks great. My only gripe is you can't actually peel the film of the container back, it takes the rest of the packaging with it, so I end up having to cut it so it means covering it isn't as effective.”

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Posted 2 years ago

“Product is great. Customer service and user experience not so.”

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Posted 2 years ago

Hi Robert We appreciate the kind words on the product, thankyou, however we do strive to offer a professional and considerate customer service at all times so are a little disheartened by your review. If you would like to email any of your concerns to woof@naturaw.co.uk perhaps we can help resolve these. Kind Regards Amy

Posted 2 years ago

“First order and so far very good. Trying different varieties. Luna seems to love it and it looks really good quality. I like the packaging/recycling and also the variety of flavours available.”

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Posted 2 years ago

“Excellent service, dogs love the meat and the different flavours. Recyclable packaging - whats not to like?”

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Posted 2 years ago

“Very impressed with the quality and most importantly so is our dog”

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Posted 2 years ago

“Product seems great good price much better arrangements than competitors for delivery. Added bonus that most of packaging can be composted”

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Posted 2 years ago

“Only been on Naturaw a week my dog really enjoys the different flavours and licks his bowl clean after every meal We will be reordering more”

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Posted 2 years ago

“I have been trying to get in touch with someone to talk about the product but I have not been successful. It has been over a week.”

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Posted 2 years ago

Hi Mary, We are incredibly sorry that your message was missed - we have managed to locate this on our system and sent you a reply - we have also find a 2 star review a little unfair review of the product. Had you messaged us before placing your order we would have been more than happy to provide you with a code to use on your first Naturaw order. You can also contact us on directly on woof@naturaw.co.uk

Posted 2 years ago

“Great product and quality, only small issue is the packaging. The pull tab lifts the entire contents away from the biodegradable liner so you end up having to cut it open and you often get in a mess - it’s my only negative!”

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Posted 2 years ago

“Orders are straightforward and always delivered on time.”

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Posted 2 years ago

Naturaw is rated 4.8 based on 2,702 reviews