Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,701 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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267

Anonymous

Anonymous // 01/01/2019

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“I have a puppy golden retriever and a 11 year old Maltese. Both of them love their food. Their poop is not smelly and it’s small & easy to pick up. Their poop is always A* with Naturaw. And they love their complimentary treats! We are on the weekly subscription, I never have to worry about forgetting or anticipating the dates to order their food. Packaging are all recyclable! U can even return their wool and get credit for your next order!”

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Posted 4 years ago

“Excellent value food with the large taster box. It’s always a good mix and the option to subscribe is useful. I’m really impressed with the environmentally friendly values this company has. No plastic containers to dispose of and there are rewards for returning the wool liners to be recycled. Most importantly my dogs love this food and they are healthy and in great condition.”

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Posted 4 years ago

“Great food, in simple compostable packaging. Delivery is simple and also reusable/recyclable!”

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Posted 4 years ago

“Great food. Great service. Great company. My dog absolutely loves it and I love the fact his food doesn’t cost the earth… literally - the eco credentials are what first made me order, and are a big part of what’s kept me coming back. That and the compliments my dog gets on his condition. Happy hound = happy human!”

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Posted 4 years ago

“My swiss white shepherd who was quite fussy with her food devours it. And I really appreciate the effort for the environment in the packaging and the sourcing of ingredients.”

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Posted 4 years ago

“Toby my Pug who has just turned 1 absolutly loves his food from naturaw. Hes been raw fed since 14 weeks old and never wastes a drop. The delivery service is brilliant and love that the wool liners can be returned and reused”

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Posted 4 years ago

“great product”

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Posted 4 years ago

“My Dog loves this food, my cat too. I love that it's wrapped in recyclable packaging, insulated with wool that you can send back and that it arrives quickly and you can order a box of 16. Would highly recommend.”

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Posted 4 years ago

“I couldn’t recommend Naturaw enough!! I have a very fussy dog, I spent 9 years trying to find a food that she would eat. I came across Naturaw at Crufts 3 years ago and decided to give it a go, we’ve not looked back since!! She now pesters us at least 30 minutes before her meal times, something she has never done! She is now a healthy weight and has more energy which for a 13 year old dog is great! Thank you Naturaw!!”

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Posted 4 years ago

“Top notch service”

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Posted 4 years ago

“Since we started using Naturaw it’s been a really positive change for us. Our dog has trimmed down, has a gorgeous shine to his coat and is a lot more regular. He absolutely loves it. The regular deliveries take all the fuss out of worrying about ordering and makes life much easier having it land on the doorstep. With the packaging being either recyclable or degradable is also a nice plus. Great products which I have recommended to all my friends”

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Posted 4 years ago

“Very good service, I just wish you could add things to your subscription so you can create a bespoke order - such as veg or poo bags for example. Plus would help reduce deliver costs! Other than that it’s brilliant”

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Posted 4 years ago

Hi Daniel, thanks so much for taking the time to write a review Bespoke subscriptions are something we are working on for the not to distant future x

Posted 4 years ago

“Brilliant service. Lovely customer service. And the food is the nest I have ever ordered my 2 frenchie Barbara and Ron love it so fresh and the organic veg is great to mix with it as well keep up the great work. Also really quick no hassle delivery:)”

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Posted 4 years ago

“Absolutely love it - and so does Willy! Everything is clearly labelled, the packaging is plastic free and the ethics of the brand are everything one could ask for. And although we're relatively new to raw (only placed 2 orders yet), we love that there are some limited editions to keep things interesting! Plus, the veggies... they smell soooo good! There was a soup my grandmother used to make when i was little that smelled exactly the same, so you got me there! :-) We wouldn't mind seeing more birds on the menu, and bone broth would be amazing too (at the moment we have to order from another brand). I'm also trying to find whole fish for willy, and bones for him to chew on, but other brands have a minimum weight order which i will never get to because i don't have a large freezer and i don't want their food - i want yours! :-) Also, willy only eats about 100gr a day, so having smaller boxes / 5x100g portions on each box so we could defrost just enough for a couple of days would be amazing! At the moment we defrost everything at once and portion it before freezing again, and then defrost again everyday, which i'm sure it's not ideal and it's also a bit of a pain!”

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Posted 4 years ago

“Naturaw is a high quality and ethically principled brand (British, organic, free range or farm assured meat; low food miles (for me); plastic free packaging) with a good next day delivery service. Sometimes low stock has been a problem when I’ve wanted to order, and it’s one of the most expensive dog food producers I’ve used. Overall, great if you can afford it, but too expensive for me.”

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Posted 4 years ago

“Both my dogs are fed on nature raw and people comment on how soft their coats are , white their teeth are and how happy they seem. No digestive issues either which is a bonus”

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Posted 4 years ago

“We love the Naturaw ethos and the quality seems amazing. Our puppy was very iffy about her kibble and a little skinny (surprising for a lab not to eat!!!) but is nuts about her Naturaw puppy food and filling out beautifully. She’s also had no more sore tummy :)”

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Posted 4 years ago

“My dog loves the food, lots of different flavours. The packaging is recyclable which is great. The website is great and easy to order from. Only 4 stars as they don't always have everything in stock.”

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Posted 4 years ago

Hi Lucinda, thanks so much for taking the time to write a review - so we'll take the time to respond in kind :) We hear you about stock levels. On top of the soaring popularity of our food, at the moment like every other food manufacturer we've been pretty hard hit by the unprecedented perfect storm of Brexit and Covid. So some ingredients are pretty tricky to get hold of on in enough quantity at the moment. Paws crossed it improves over the next month or two, we are investing in additional resources to help as well. Take care x

Posted 4 years ago

“My dog tells me the food is very delicious; and he certainly appears to be thriving on it. Delivery service is super efficient.”

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Posted 4 years ago

“Excellent quality, delivered perfectly - very easy to use. Never had a single issue!”

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Posted 4 years ago

Naturaw is rated 4.8 based on 2,701 reviews