Natures Healthbox Reviews

Name: Natures Healthbox
Address: Unit 5Westergate Business CentreWestergate Road, Brighton
Rating: 4.21

4.2 Rating 48 Reviews

81 %

of reviewers recommend Natures Healthbox

4.2

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

+44 (0)1273 607942

Email:

info@natureshealthbox.co.uk

Location:

Unit 5Westergate Business CentreWestergate Road
Brighton
BN2 4QN

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered goods from Natures Healthbox in November and they have never arrived. The company has not offered a refund or offered to dispatch the goods again, despite several emails exchanged where I have been clear that I never received the goods. They were supposedly delivered by Royal Mail, but I have NOT received anything. Very frustrated with customer service from Natures Healthbox who are not willing to put the customer first. I will not be using them again and do not recommend them.”

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Posted 5 years ago

“Ordered some baby products as my supply is finishing. Ordered on a Saturday night and I was happy that it says dispatched on Sunday with an order no. But I couldn't chase the delivery with Royal mail. It said it will be a 48hr delivery , never got it till today (Thursday). Left voicemail and email chat on Monday , no response. Called today again went to voicemail, left another email. Companies must should take some steps to respond for xustcustqueries, however good the company is if they have a bad after support the it's a time for bad review. On cmpancy's website it says it's 9-4pm Monday to Friday, but for me this is a lie. I should have ordered it from Amazon. Even the price was little higher than this site I can rely on their delivery time. This was a body lotion for my baby girl for her eczema and it's getting worst. If it won't come today or have t got any reply , this company will be reported to ombudsman. Not a big fan of complaints,but if they can't handle the customer queries promptly, then it's better to look for a different service . I can see another similar complaints .”

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Posted 5 years ago

“The company doesn't carry out the order, does not answer the phone or does not have an email. I do not recommend ,, the worst incompetent online stors!!!!!!!!”

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Posted 5 years ago

“Very concerned to read other people have had a similar experience to myself. My account shows a complete order and my money has been taken but I've received nothing. Attempts to use Live Chat and telephone have been fruitless leaving me in doubt and unsure whether I've simply been robbed.. I'm currently awaiting an email reply to discuss this issue. I don't usually have an issue withis this company but after reading other reviews I'm really not sure if Ican trust them now.”

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Posted 5 years ago

“They took two weeks to send an incomplete order without any explanation nor apology. The slip in the parcel indicated that the next item on the list was 'to follow' without any further information. No one answered the phone. Finally Zoe replied to my email indicating the second item was still out of stock. Abysmal communication. Was refunded in the end. Nowhere on their website it was indicated that the product was out of stock and I received information only because I asked for it.”

Helpful Report

Posted 5 years ago

“Is this a real company? I ordered items but never got them, Zoe at the company said they were sent but nothing to prove that was received. No refund, no product. I guess I should be happy it wasn't a big order. Warning to anyone else who orders here that they prove to have the worst customer service possible.”

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Posted 5 years ago

“still awaiting my order”

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Posted 6 years ago

“Incomplete order with no follow up. Order classified on my account as complete when it is not. No correspondence on when the outstanding items will be delivered. Waiting for two loaves of yeast free, gluten free bread by brand Ener-G.”

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Posted 6 years ago

Natures Healthbox is rated 4.2 based on 48 reviews