“I can’t be more disappointed and dissatisfied with the customer service I received. I ordered a dress. I tried it on and it did not fit. All tags were left on and it was returned within the appropriate time frame. I received an email saying the dress was damaged and they were not excepted the return. It was never worn! I will never shop here again and I encourage everyone to think twice before purchasing from here.”
“Buyers Beware!!!! My Etro blouse was made in India but the info was missing under the details and care. The Made in India info was deliberately omitted to mislead customers since most of Etro’s garments were made in Italy...a blatant deception by omission. Net-A-Porter only offered me a measly $40 credit compensation. I could not return the blouse as I had already paid a hefty $200 in taxes. Shame on you Net-A-Porter!!!!!”
“Worst customer service and returns policy/ system ever. I called 5 times over 2 days to get a returns label waybill label. They kept sending me a proformer paperwork. They assured me it had been escalated and would be made a priority. Don't bother. They will say anything to get you off the phone. I also emailed them, no response. Over 30 hours waiting and still no label. The courier can't take the return without this. If Net-a-porter had bothered to include this return label in the box, I would not be having this problem. I even live chatted with the customer service agents and they couldn't resolve the issue. They have gone down hill so much. Spend your money at Matches or FarFetch. They both give great customer service.”
“After having placed many orders with them, I buy a dress and when I am trying it on, I realise the zipper is broken. I send it back and ask for a refund or for them to fix the zipper and they respond that it's not possible. So they re-send the same dress. You may be lucky and not have any quality issues while ordering with them but if one time you receive a faulty item, be sure you will be stuck with it, no matter the price!”
“My boyfriend bought me a luxury cosmetic fridge “the beauty Fridge” for Christmas and after opening, it shortly stopped working. My boyfriend has been messaging the returns team for over 6 months since Christmas and the returns team are saying that they would get back to him again and again. A Christmas present and it is now June, We are so frustrated because this should have been sorted in January. Do not buy from here as any other company would have had this sorted in January!”
“If I could give them zero stars I would. The worst retail company I have ever dealt with. They reply to emails saying that they are going to help you get your 'missing' order and then nothing. Absolutely appalling. Avoid at all costs!”
“Hi, I'm waiting for the exchange of shoes for a month , the most terrible site, boots for 845 pounds and I have not had so many problems with more than one store, do not buy anything from them, you will lose time, time and nerves. They don't answer emails, they give you promises on the phone. please buy from other sites this is the worst my experience is first and last with net a porter”
“Do not send someone a gift from this site! Horrible! I received a gift from a friend and didn’t care for it. I wanted to return it for a credit or exchange and called to find out the best way. They told me I can’t do that without the sender/gift giver being notified or the money going back onto their credit card. What kind of gift giving is that!”
“Appalling service end to end. I ordered white satin trousers for my civil ceremony and received an item that was clearly used, with dirt marks, scratched zip and shorter leg. On another occasion, I arranged a return, but they never showed up and then kept delaying it to a point where I was beyond my return period. Unbelievable. Wish I read all these reviews beforehand. Will never use them again and instead go to better websites like MyTheresa.”
“If there was a way to give a review without a star I would. Absolutely the worst customer service I have ever experienced.
My 24 hr delivery order was changed by Net A Porter, I telephoned and explained that I would be out of the country for 7 months and if it did not arrive within 2 days I had to cancel the order. Also that I would need to see the goods myself and there was no safe place to leave the parcel anyway. Four emails later, and two telephone calls with two American halfwits they claim the parcel was delivered 6 days later and I signed for it consequently I have been charged for it including the express delivery costs. Having left the country four days previously this is a lie. I am disgusted by the obvious nonchalance and disability of the staff. I would never shop with them again and I will be sure to tell everyone I know about my experience.”
“I purchased a pair of $1300 boots that arrived visibly, badly damaged. The response of customer service to sort the issue was horrible. I will never shop there again.”
