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I bought Large Lava Pendant Silver light and 100% happy with the product and also with Niori customer service! There was a faulty part (because of my electrician installation mistake) and I could reach Niori by email and What’s up and they sent me a replacement part free of charge. I am a very grateful and happy customer!
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posted 2 months ago
- Anonymous
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Quick and thorough customer/sales service. Top notch!
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posted 3 months ago
- Bruce Roberts
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Amaizing customer service, got a response in under 30 minutes.
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posted 5 months ago
- Callum
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Great job guys! The customer service team walked me through which dimmer would work with my wall lights, even linking compatible models. I’ve never had that level of care from an online shop.
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posted 5 months ago
- Frederick Campbell
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Honestly one of the best customer service experiences I’ve had from a lighting company. I had a bunch of questions about ceiling height, cable length, and dimmers, and they replied with everything I needed, no fluff, no upsell, just helpful info that saved me hours. Can't ask for more.
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posted 5 months ago
- Robert Nolan
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Customer service was brilliant, I accidentally ordered the wrong finish. They sorted the exchange quickly and were genuinely helpful. Well done.
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posted 5 months ago
- Bella Hawley
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Delivery was delayed by a day, but customer service kept us informed and the packaging was excellent.
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posted 6 months ago
- Milo Leo
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The lamp shade I wanted was showing as unavailable, but Paula pulled strings and sourced one for me, truly above-and-beyond service.
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posted 9 months ago
- Stephanie Ronald
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Service was swift and smooth.
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posted 9 months ago
- Gary Dubois
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Top-notch service and premium lights I’ll definitely be a repeat customer.
”
posted 9 months ago
- Brandon Janssen
