On the Beach Reviews

“ easy booking and reasonable prices. Transfer experience from Fuerteventura airport terrible via shuttle, 90 mins sitting on coach waiting to leave, had to load and unload own cases. Service at Fuerteventura airport by Ryanair staff appalling. herded like cattle down boarding ramp even before plane had arrived, discourteous and officious. ”

“ I cannot comment on Customer Service as I had no reason to contact them. ”

“ Amazing customer service, after our flights got cancelled On the Beach team went above and beyond to make our holiday happen. Thank you Fhakib for your great help and professional support. I strongly recommend to book your holiday with On the Beach ”

“ Love On the Beach! Easy to book and prices always competitive. Customer service easy to work with and amends to bookings done seamlessly. Holiday was amazing and all elements in place including the private taxi transfer - which we were worried about having booked as an add on but all went fine! ”

“ Excellent service and prices, superb selection of accommodation and destinations. Would definitely recommend ”

“ Great service put customers first ”

“ We had to cancel our holiday 3 days before we were due to go tried to move dates ,we couldn’t so we asked about refund online, 3day s they sent a refund ,less admin costs , 3 days later they said they made a error & wanted money back by a link ,I sent a email asking if this was a scam ,& that I would not pay by a link ,but if they phoned me or emailed ,so we could sort it out 3 emails later to them had no response from them,bad customer service ”

“ Just got back from holiday booked with On the Beach. Everything was just perfect. Price of holiday fantastic. Customer service absolutely 💯. Would never travel with anyone else ”

“ Very good service very helpful in all respect ”

“ A very simple booking service, however, at the time of booking I was unable to specify twin beds. As advised, I have tried twice to contact OTB online and once via telephone to no avail. I just hope I am able to contact someone before we travel. VERY POOR. ”