“Sept. 8 I received my order. One of the items was damaged. I sent 2 messages and made 1 phone call. Told it would be replace. As of today, no updates or replacement. So I won't be needing that 15% coupon.”
“I cancelled my order because of delivery was extremely long.
It stated two day delivery. Called Organic Loven after two days from when I ordered. They said it would be two days after processing. They stated that it could take up to five days to process + two days of shipping.
So I cancelled”
Hi William,
We are sorry we were unable to satisfy you. You made a purchase on July 22, 2022, at 5:33 PM
It may be helpful to know, that it typically takes us 1-2 business days to process all orders before they are shipped out. Our office is closed on the weekend, therefore, we had to process your order on Monday, July 25, 2022. While your order was on the Awaiting Shipment status you asked for the order to be cancelled. Your request was granted and your order was cancelled and a refund was issued on July 26, 2022.
We know our customers are all excited to receive our products so we do our best to have them shipped out in a timely manner.
We look forward to satisfying you in the near future😊.
Team Organic Loven.
Hi Darius,
We are sorry to hear that you received a damaged item. It may have occurred sometime during shipping. We will contact you via email at support@organicloven.com to have the item replaced.
Hello Gabriella,
Thanks for reaching out to us. Your items have been processed and shipped within the stipulated timeframe. Based on tracking details that were sent to you, your items have been delivered separately. One on the 24th of June and the other on the 29th of June. We will be contacting you via email at support@organicloven.com to ensure you are in receipt of the items.
Team Organic Loven
“Terrible customer service. Ordered the item on 2/1, it is now 2/8 and it hasn't even shipped yet and these guys are asking me to write a review. What a joke. Stay far away from this company and take your money elsewhere.”
